Verve, a Credit Union, is known for its respectful and helpful staff who take the time to clearly explain services to their members. Many customers appreciate the improved mobile app and find the video customer service at the drive-thru convenient. While some have noted challenges in reaching employees by phone during business hours, the overall experience remains positive. Customers have shared great experiences working with specific staff members, who have made processes like loan setup and account linking seamless and efficient. Verve aims to provide fair options and support for various banking needs, making it a trusted choice for both personal and business accounts. However, there are suggestions for improvement, such as re-evaluating the policy on pen disposal to promote environmental friendliness. Overall, Verve is highly recommended for its attentive service and commitment to customer satisfaction.
I am always treated with respect and staff takes the time to explain things clearly. I have even learned to like the video customer service at the drive-thru.
September 2023
I applied online for a new account. It was very easy to understand and complete. Verve got back to me within 24 hours.
September 2023
Always a pleasure to visit. The app used to be hard to use, but it has gotten better. Only complaint is not being able to get through to an employee on the phonecwithout your complete info and only during business hours
