Verve Credit Union is a place where many customers have positive experiences. Customers appreciate the friendly and knowledgeable staff, with some describing their visits as smooth and efficient. For example, virtual visits are quick and satisfactory, and loan experiences are often highlighted as low-rate and well-handled. The tellers are consistently friendly, making interactions pleasant. Several customers mention feeling supported and cared for, especially during difficult times, with one describing the customer service as fast, effective, and humane. Long-term members have found the bank to be generally reliable, though some have experienced issues such as unauthorized hard credit checks and billing problems, including large bill payments being processed before deposits, leading to NSF charges. Communication concerns have also been raised, especially in sensitive situations like the passing of a loved one, where lack of communication caused difficulties. Overall, Verve is known for good service and helpful staff, with a few areas for improvement in communication and billing practices.
I worked with Bailey on a virtual visit, she was very friendly and knowledgeable. Everything went very smoothly, I was in and out of there in a short amount of time and very happy with everything and every one that I worked with.
April 2024
my favorite financial institution it don’t get better than Verve ???????????????
April 2024
It was a smooth transaction. Havnt bought a vehicle in 10yrs so was learning how to do it all over again. The lady was very nice helping me get through it.
