Victra, a Verizon Authorized Retailer in Ripon, WI, aims to provide a positive experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, wearable technology, accessories, and device protection, with a focus on connecting technology to life in a trustworthy and fun way. Customers praise the knowledgeable and friendly staff, highlighting employees like Michael for their great customer service, helpfulness, and ability to find the best deals. Michael is often commended for his professionalism and expertise in setting up phones and resolving issues. Bailey receives high praise for her exceptional care and thorough guidance, turning around a negative experience. While most staff are appreciated, there was some disappointment with a staff member who blocked a customer after providing contact information. Overall, the store's team is dedicated to making customers feel valued and satisfied, with a strong emphasis on good service and support.
Wade provided excellent customer service. He was very patient and spent a lot of time trying to resolve my issue. He went above and beyond, especially from the usual customer service provided by most retailers, including other Verizon locations.
August 2026
Very customer service employees who are knowledgeable and so friendly.
July 2026
Mike at Victoria was awesome. Took care of me with outstanding customer service
