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“We built our deck ourselves, and Jeff, Sandra, and Ken were absolutely amazing to work with! From planning and material selection to delivery and troubleshooting, their support was key to our DIY success.
We frequently stopped by to talk through ideas, and they never made us feel like a bother or that we were taking up their time. They were always welcoming and genuinely invested in helping us succeed. Their showroom helped us choose the perfect railings, and their guidance gave us the confidence to finish the project on time and right on budget.
Even when we needed extra materials not in stock, they went above and beyond to get them to us the same day! In a world where customer service often means talking to an AI bot, their responsiveness and genuine care were a breath of fresh air. We highly recommend Premium Decking Supply to anyone building a deck!”
“I had a kids pool party and after 4k in quotes more than a new heater 2x over between 2 combines being a mechanic I replaced the parts. Heater does not work. Desperate called Novonty and there friendly tech came out last minute and found the issue within about 15 min. I located the part and installed it 20 kids happy. That hayward tech deserves a raise! Probably would have solved issue without me spending 800$ in parts or my labor. Got a issue call them first. They don't rip you off!”
“The store is becoming more organized and the prices are better than when it was a True Value. I got a good deal on black oil sunflower seeds to feed the birds and critters in my yard; so I'm happy. Everyone is always friendly at this Ace.”
“I want to thank Aiden for the special cutting he did today making me a 40 inch wooden dowel for my parrot cage. The length and the indents he made on each side fit in the cage bars nice and snug. He did a great job on something that needed to be so precise! I'm very grateful for the time and effort he put in helping me. Thank you Aiden!”
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“I am blind, and when I go in there, the staff that is working is very accommodating. I apologize that I cannot remember the names of her. I am very grateful that they’re able to help me find all the products that I am after and I feel very comfortable shopping here. Thank you very much!”