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“I experienced my first accident earlier this year when I was rear-ended. My vehicle was still drivable, so I put off the repairs because the process of getting it fixed was intimidating. I had the estimate done here because it was recommended by USAA, which was the insurance covering the repair.
I finally took my vehicle (GMC Terrain) in for repairs earlier this week and they made the process easy, especially with insurance covering a rental from Enterprise across the street. Caliber communicated with Enterprise when I arrived to have someone come pick me up and get the rental car.
The original plan was to repair the lift gate panel, but when they pulled it off, they discovered that there was unseen damage. Dave gave me a call right away and was very kind in explaining the situation. He also immediately communicated with the insurance company to have them approve a new lift gate instead of the repair. Before I was even able to update family on the potential for more expenses, Dave was calling me back saying insurance had approved it. I'm so glad that he was thorough & wanted the best outcome for the repairing my vehicle.
The repair was supposed to take 2 weeks initially, and I just picked up my vehicle this evening--a full week early! I believe this is partially because of the replacement of the lift gate instead of repairing it, but I am still super happy about it.
I received updates via text every day, which I really appreciated! The entire staff that I interacted with was very responsive & kind: Dave, Kim & Sutthi. When I picked up the car, I didn't even need to return the rental myself, I handed over the keys to Kim & she said they would take care of the rest.
Caliber on Odana Rd made this process as simple as it could be after I was in an accident, thank you! You'd never know that anything happened with my vehicle after the repairs were done!
EDIT on 10/2/25:
My lift gate started acting like it was being blocked by something, but it was not. I let Caliber know via email with photos/video of the issue and they responded w/in an hour. They asked that I bring the vehicle in for a tech to look at, which I did an hour or so later. They were able to fix it right there (some bolts had become loose). Great service to be taken care of so promptly!”
“Touched up my raptor for a scratch down to the plastic on the bumper and a dent on the bed. Great work - looks like new, communicative throughout the process, and made sure to take the time to let the paint cure to allow for it to set. Would recommend.”
“Dave and his team at Caliber Collision of Middleton are fantastic. I hit a deer about a week ago at low speed. There was a small amount of cosmetic damage done and I was unsure whether anything more serious lurked beneath the service. The folks at Caliber carefully inspected my car to ensure no structural damage was done, fixed the cosmetic issues and attended to a ding unrelated to the deer collision. They did all of this in approximately 1 day! No one wants to visit a body shop, but if you must this is the one to go to. Thanks Dave and co!”
“My passenger side mirror was smashed. I found a replacement mirror online and they were helpful in making sure it would actually work on my car before I purchased the mirror. A low profit job for them but they provided quick and excellent service when I needed it. Highly recommend their services especially for those jobs where insurance doesn't pay for the repairs. They do great estimates.”
“I had a great experience this morning at Don Miller. Service was fast and efficient. Dusty was the best and very high integrity! Don Miller should be very proud of their team.”
“Everyone was friendly, efficient and helpful. In particular C. Retzlaff was great. He assessed my car’s problem and corrected it efficiently and economically.”
“S Park Street location has amazingly kind and hardworking employees. They also did great work. I had positive interactions with everyone there, and the manager definitely was a team player— putting in long hours to keep up with the high demand after hail struck our area.”
“It looks like the damage never happened! Communication was exceptional! Estimated a couple of weeks to get the work done, called to tell me they found additional damage and were still able to complete it in about a week. Afterwards they helped take care of the rental and cleaned the car. My wife hasn't seen the car that clean since we originally bought it. Could not have asked for a better experience!”
“You will be well taken care of at Renu. Fred does all of the work on your car and communicates with you throughout the process if he has any questions. You’ll rarely find this level of service at a chain body shop. He did an amazing job putting back together my Lexus after I hit a deer. Highly recommend for anything big or small”
“Excellent care, they comply with distance, masks and all the measures established by the pandemic. I have been taking my cars to this place for many years, you fully trust what they tell you and leave satisfied with their work.”
“Really appreciative of this Honda dealership! The customer service was great when I got an oil change. I came back a month later when I got new plates and they switched them out at no charge. Great service.”
“I just picked up my Outback yesterday that had damage from a deer running into my car. It looks amazing! I appreciate the updates that were provided about my car, and certainly the ability to get it back sooner than was expected. I recently purchased this car so I was very bummed to have damages fairly soon! I appreciate all the work that was completed and one could never tell that there were concerns! Beth”
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“I took my car in after the big hail storm. They were so quick to get me in and get started on my car. Quick efficient, and kept me updated every week on where my car was on getting done. The manager & staff wonderful to work with. If you need body/glass done on your vehicle I recommend Gerber Collision & Glass. Not only for their fast and efficient work but for their kind staff as well. Recommend 100%. Thank you so much!!”