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“I had a wonderful and smooth experience working with Altra Credit Union in West Salem with my car loan. I have banked with Altra for 15 years. I have always had a great experience. Michael assisted me with my loan at this branch and I can’t express enough how helpful he was. Everything was smooth and his communication was so prompt. I couldn’t have asked for a better person to assist to make this process less stressful. I will always recommend Altra. ✨”
“Applied for a car loan here after being denied at our long time credit union. We had zero issues getting approved, Jason was amazing to work with. He even stayed late when the dealership took a little longer than expected to send over a purchase agreement. We got to the bank a couple minutes after they closed and they still ran out a check so we could purchase the vehicle tonight for our very excited and impatient 17 year old son. Thank you again for the ease of everything and allowing us to submit everything electronically as my husband is working out of state. Everything was easy, fast and the customer service was top notch!”
“I appreciate how well the loan process went for me and loved how quickly it all went. You were so easy to work with and loved how you helped me get things set up. Thank you so much!!”
“My mom passed away unexpectedly about 2 weeks ago at the age of 66.
It has been an incredibly difficult time for my family, and initially I was extremely stressed out about all the financial implications of her passing.
The universe brought me to Jennifer Strasser, an Altra Financial Services Specialist, to help settle her affairs.
I've had the privilege of sitting with Jennifer for several hours over the past couple weeks. She has walked me and my family through each step of closing/merging accounts, paperwork, etc and has done so with incredible sensitivity, respect and kindness.
I will not forget how Jennifer held my hand through this overwhelming process.
I am so impressed with the level of care we have received from her and the rest of the staff at Altra.”
“I had an IRA coming due and Jackie was spot on on turning it over seamlessly! She emailed me all the information so I could make good choices and then took care of everything else. FANTASTIC STAFF!”
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“I recently worked with Lauren Tiggelaar. Lauren went above & beyond, taking care of every detail of the loan process. It was a completely seamless process thanks to Lauren. I really appreciated all she did to make the process easy (for me) in a very short time frame. Thank you Lauren!”