“Wonderfully smart people, even the kids working. Their Prices may be higher, but I'm okay with that. they actually know what they're talking about. The teen found answers. I prefer to shop local. Its sad they don't have much help.”
“My snowblower found a loose brick and one of the blades was destroyed. I called on Olson's to pick it up (and drop it back off), replace the blade and get it tuned up while they have it. It has never run better and works perfect, at a very reasonable price.”
“The only reason I would give this 4 stars is because of the prices, but the staff here is amazing. They always know where to find the item your looking for and are always knowledgeable. I went in for some mineral oil for a new cutting board I got for Christmas and just stopped and asked the first person I saw and was immediately helped and guided to the item. Like I said good customer service now a days is hard to come by and the people here are always willing to help.”
“Live so close to here and I tell ya, its a pleasure coming here everytime! Lots of good quality stuff and good sales too. And the staff is always so kind and wonderful ❤”
“Great store and employees. I rented a cherry picker lift. It was a god sent compared to using a ladder. To do the job of siding and painting.pictures are a before and after, still have more painting to do, but got the high stuff done.”
“Overall a pretty decent Menards. Some of the workers really know their jobs well and know where everything in the store is but there are a few that are absolutely clueless and are of no help whatsoever. Prices are decent, I personally keep an eye out for the clearance items because I’ve gotten stuff for up to 90% off! The only thing that I see a problem with is that they never seem to have more than 1 or 2 checkout lanes open which in turn makes checking out take a while sometimes.”
“I had an outstanding experience at Tractor Supply, thanks to the incredible support from Tony and Jackie. From the start, Tony was extremely helpful in guiding me through the process of choosing the right zero-turn mower. He took the time to explain the different models and made sure I felt confident in my decision. What really stood out, though, was the level of dedication he showed when things didn’t go as planned. After being approved for a store credit card, there was an issue that prevented the purchase from going through. I ended up spending four hours at the store trying to resolve it, including multiple calls with customer service. Tony stayed involved the entire time, working alongside me and doing everything he could to help, even though the issue ultimately had to be resolved through Citibank. He went above and beyond by holding the mower for me while I spent the next couple of days sorting things out. When I returned to the store, Tony immediately recognized me and had everything ready to go—sale, delivery, and setup—making the process seamless. Jackie also played a big role in making sure everything went smoothly and provided great support throughout. It’s rare to find this level of customer service and commitment. Both Tony and Jackie truly care about their customers, and it made a frustrating situation much easier to deal with. I really appreciate their effort and would highly recommend working with them.”
“I called about Items missing from my delivery order and was brushed off by two different people from the online order and pickup. The third time I called Ricky picked up and helped me right away. He got the matter resolved quickly and was a great help.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.