Goodwill Wyoming - Cheyenne Nationway is a decent-sized store that is always full of nifty items. Many customers find the store well-organized and report that the employees are extremely helpful, truly kind, and pleasant, with some working very hard. However, the store receives significant criticism for its pricing. Multiple reviewers state the prices are nearly retail, above retail, or not typical Goodwill prices, with specific examples where items cost more than new retail prices. This pricing practice is a common source of disappointment, leading some shoppers to decide not to return and to visit other thrift stores instead. There is also a noted issue with pricing signs, as they are often difficult to find or unclear, leaving pricing sometimes to employee discretion, which can be confusing or embarrassing for customers on a budget. While some visitors are pleasantly surprised by lower prices compared to their hometowns and impressed with selections like boots and belts, negative experiences, including misplaced items and poor customer service in resolving issues, have left others disappointed. The overall feedback is mixed, with positive staff interactions contrasted by serious concerns over value and pricing consistency.
