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October 2024 by paxton gabriel
TD is terrible everywhere I go, not just Whitehorse. I don't understand how they stay in buisness.
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August 2024 by ParkaYK
Always a large line up and only two tellers open. Frustrating
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January 2024 by chris grant
Rudest management staff I’ve ever had the displeasure of dealing with. I left TD after 20+ years and it was the best banking decision I’ve made. Now I am trying to help my elderly mother deal with her account being hacked and we are being treated so poorly. She is treated like she was the perpetrator instead of the victim in this fraud. I highly recommend not banking here
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November 2023 by Janet (Eos)
I dunno, it's a bank. The tellers have always been nice to me. It's kind of rough that literally the majority of the time (4 out of the last 5 times in the past couple months) the ATMs have been broken, as there aren't any other TD ATMs in Whitehorse. I'm not even annoyed anymore, just impressed.
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November 2023 by A Joyce
Friendly staff!
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November 2023 by Cate Church
They are open at 8AM, which would be great if they actually had staff that were helping the clients. Even after I asked if there was someone to help the four customers standing in line, nobody came to the counter to help. There were two staff members behind the counter basically ignoring the customers. When I complained to the branch manager they said there was staff there helping other clients. There was one person helping the same customer for almost the entire time! I said as much and the manager disagreed. Their customer service is brutal!! Their manager is a very loose term for what that person actually is. Arguing with customers without any attempt to actually rectify the problem. The bank is like this every morning. I am so done with TD!!
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October 2023 by Jane (Eos)
I dunno, it's a bank. The tellers have always been nice to me. It's kind of rough that literally the majority of the time (4 out of the last 5 times in the past couple months) the ATMs have been broken, as there aren't any other TD ATMs in Whitehorse. I'm not even annoyed anymore, just impressed.
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August 2023 by Gord Freeland
Worst customer service I have ever experienced. Complete communication barrier with tellers who simply look at you bewildered and don't say nothing but "sorry", and a shift manager with zero customer service skills. Once again this branch has lived up to its motto that you need them more than they need you. If I never have to walk into this branch again it will be to soon.
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August 2023 by River Cometman
Usually good but the teller in the business section line up today was horrendous - yes, the business line closest to the window for those wondering. That wicket.
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August 2023 by Damon Salvatore
Very poor customer service and rude staff.
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May 2023 by Emma-lee Burns
Good fast service
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January 2023 by Timothy Colwell
The staff was welcoming, professional, and very helpful. I wish we had TD on the communities.
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March 2022 by HJ Marshall
Not a regular client, but every time I go there, they make me feel welcomed.From an outsider’s prospective, this branch is a nice place to work at. Their staff looks genuinely happy and it reflects on their service.
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February 2022 by Chantelle Tarapaski
mathieu the service manager is amazing, he helped walk a teller through a process down at another branch that she couldn't figure out, when i really really needed to get something done for my business. huge thanks!
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February 2022 by S. Shawna Minor
The teller helped me out quickly and was very informative with all my questions! And polite
