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February 2025 by li nancy
I am extremely dissatisfied with my recent shopping experience at your store. The level of service I encountered was simply unacceptable! On Feb 23 2025, I visited your store intending to purchase a high-end pair of headphones. However, when I requested to test the sound quality of the display unit, the staff outright refused, citing “company policy” without offering any further explanation.
Testing the sound quality is a crucial part of deciding on a headphone purchase, especially for high-end models. Customers have the right to ensure that the product meets their needs before making a purchase. Yet, your store displays demo units but does not allow customers to test them—this is misleading! To make matters worse, when I asked for alternative solutions, the staff was impatient and dismissive, treating me as if I were an inconvenience rather than a valued customer.
If your store does not allow testing, there should at least be clear signage stating so, rather than wasting customers’ time and subjecting them to poor treatment. I demand a reasonable explanation and immediate improvements to this frustrating shopping experience. Otherwise, I will be filing a formal complaint with consumer protection agencies and publicly exposing this absurd policy on social media!
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February 2025 by Jack Lenz
Bad customer service, just went in just see what they have and I did buy new head phone but the staff just sat there on there phone and ignore me while I trying get there attention I had say hey can u help me and they barely had any knowledge about about the product i was interested in , met not go back unless they train there staff to welcome people and help them instead of me have ask for help
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January 2025 by Navdeep Kaur
I had a terrible experience with a Best Buy employee named prabh . Instead of helping me resolve an issue, he was rude and dismissive, even going as far as blaming me for the problem. I came in with a valid concern, expecting assistance, his attitude was unprofessional and condescending. It’s disappointing to see such poor customer service from a company I used to trust.
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January 2025 by Zannat Ashraf
Worst customer service by prabh , zero professionalism, don’t even know how to deal with customer.
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December 2024 by Jagpreet Singh
I went to the store all employee were talking to each other they didn't response me properly i felt that they were ignoring me. I hope next time they will treat all the customers very well.
Having back review
Its my big fault that i visted your store yesterday
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March 2024 by Nancy Kurichiyil
There are not too many choices here.
I went in, and the customer beside me was talking so loud to the cashier about her payment plan, I wanted to get out as soon as I got in.
I think you can have an agreement with your client in a more quiet location elsewhere in the store before bringing them over to the cashier desk for questions.
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March 2024 by Jaspinder Singh
I bought items from the store, and Harleen offered outstanding assistance. I am exceptionally content with the assistance received.
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November 2023 by Ron Kirkwood
Jagdeep did an excellent job and was very knowledgeable when we were purchasing our new phones.
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November 2023 by jacob mathew
Great customer support from Sunil,thank you for guiding us through the phone service and plan.will come back for sure
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November 2023 by Goodway Consulting Inc.
Excellent! Sunil Pawar helped me setting up with phone account and small biz plan and even more he helped with IPad setup. Saved me so much time!
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November 2023 by sukhvir Kaur
Gurpreet & Jagdeep are best. They helped me choose phone and i would say they are so good in customer service and making customers experience great at source. Thank you Gurpreet and Jagdeep for giving me the best deal and quality experience while visiting source.
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October 2023 by Shilo Abreu-Trusz
I’ve been going here since it was Latitude Wireless, been getting our phones here since the flip phone days. Gur Preet Singh has been a fantastic rep helping me with my phone and watch getting them setup. The service here is why I always choice this Bell store over any in the city. Thanks so much!
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September 2023 by Lovedeep Behniwal
Great experience with sales staff, Jagdeep was super helpful, he explained everything with patience. Definitely recommend
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September 2023 by Ashley Ikeji
Highly recommended this location. This review is super delayed so my sincere apologies. ?? I had an amazing experience at this location in July. The manager (Harleen, I believe) was absolutely fantastic in advising me on my purchase and plan. Moreover, she and her team stayed well after hours to make sure everything went well with my new phone and number transfer. She was super knowledgeable, problem-solved and troubleshooted with actual care, and was innovative in putting together my new plan. Wonderful experience. Thanks so much.
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September 2023 by Alberto Campos
Gur preet did give me a good deal on my mobile service provider, and I was really happy about it. Very good attention and very satisfied with his help.
