Best Western Carlton Suites offers a clean and comfortable stay with spacious rooms that feature two TVs, a fridge, microwave, coat closet, and cozy beds. The bathrooms are also clean, and the hotel provides amenities such as a pool, sitting area for kids, and a business work area with a desk. Guests appreciate the friendly staff, especially those who received quick and helpful service, like assistance with reservations. The breakfast is generally good, and the internet is fast, making it suitable for both leisure and business travelers. The pool area is well-maintained and enjoyable. Some rooms may lack a desk or have minor issues like a small bathroom or patched furniture, but overall, the hotel offers a pleasant experience. Guests value the helpfulness of staff, especially during early check-in requests. However, there have been some concerns about customer service, as reported in a case of rude behavior from a staff member. Despite this, many guests find the hotel to be a nice place to stay, with good amenities and a great location.
We enjoyed our stay more than expected. The property was well kept, the room was comfortable, and everyone we met was friendly. Definitely a place I'd recommend to others.
September 2026
Comfortable rooms, great service, clean, spacious, and had a smart tv in my room
August 2026
This is my favorite place to stay when I’m in Birmingham. This is my home away from home! The staff are extremely welcoming and nice. The breakfast is really good and the hotel itself is close to everything! I would highly recommend this hotel!
