Hertz Car Rental - Birmingham - 5th Avenue South HLE
Car RentalHours:
2508 5th Ave S, Birmingham AL 35233 Hours
About Hertz Car Rental - Birmingham - 5th Avenue South HLE
Hertz Car Rental - Birmingham - 5th Avenue S offers a friendly and respectful atmosphere, with staff who communicate well and treat customers with kindness. Customers appreciate that the staff clearly explain the rental prices upfront, with no hidden fees. The location provides a wide selection of vehicles, including luxury and sports cars, SUVs, electric vehicles, vans, and trucks, making it easy to find the right car for any need. Many customers have experienced positive moments, such as being accommodated despite out-of-state licenses and receiving helpful service from professional staff members. The rental process is generally smooth, though some customers mention waiting times, such as a 45-minute wait to confirm prices despite having a reservation. It is recommended to call ahead to check vehicle availability, as some details may not be clear online. Overall, the location is known for its good service, helpful staff, and a variety of vehicles to choose from, making it a reliable option for car rentals in Birmingham.
Most Recent Reviews
September 2025
My experience was unacceptable: misrepresentation of services, poor communication, and failure to resolve issues when raised. I formally request a full explanation and corrective action; otherwise I will escalate this through consumer channel
September 2025
Five-star ambience, one-star execution. It’s impressive how they manage to make simple things complicated — nice décor, terrible service. Come for the photos, not for the actual experience.
September 2025
Terrible experience. Long waits, unhelpful staff, and hidden fees. Don’t recommend
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