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9:30AM - 5:30PM
701 3rd Ave W, Birmingham
Car Rental
“Got my hellcat tinted here. Wasn’t bad price for it, it was actually cheaper than some other places, good quality and job done! For sure will bring my other cars here to get tinted!”
“I was in Birmingham, Alabama this week and had to rent a car from Alamo. The staff was incredibly friendly as well as helpful and is a wonderful experience. I will rent from them again when I'm down that way!!”
“I originally booked a rental with Budget, but my flight was delayed and did not arrive until after midnight when all the car rentals technically close. The Budget desk closed, so I was unable to pick up my rental, but the young man at the Enterprise desk stayed until the last flights got in, even with the delays! He was so helpful and kind, and he set me up with a great rental to help me get home after a long, stressful day of travel!”
“We have had a great experience with Metro Mini storage in Trussville. Our family has used one of their small units for a few years now and it has been a big help. The workers are always helpful and the area is always clean when we come by. Highly recommend this business! Thank you Metro!”
“Very courteous and friendly staff! The wait time was minimal, and the vehicle was excellently cleaned...
I've used Budget, Hertz, and dollar,
Neither checked the boxes like the Hoover Enterprise...”
“Great Customer Service to the Manager and staff at Enterprise@ 2728 4th Ave South Birmingham, Al 35233. Special thank to the Manager Cameron Humes for making my experience great.”
“To Whom It May Concern,
I am writing this detailed message to formally recognize and praise the outstanding customer service provided by the team at the Enterprise Rent-A-Car neighborhood branch located on Ensley Avenue in Birmingham, Alabama.
In an industry where customer service can often feel transactional, the staff at the Ensley location consistently stand out by delivering a remarkably personalized, professional, and efficient experience. In particular, team members like and the local branch management deserve high praise. They regularly go above and beyond what is required, demonstrating beautiful leadership, empathy, and a genuinely pleasant personality that instantly puts customers at ease.
Whether it is adjusting to unexpected rental timelines, maintaining a welcoming environment during busy morning rushes, or even stepping away to personally assist and pick up local clients, this specific team reflects the absolute best of the Enterprise brand identity. Their efficiency and dedication turn what is usually a stressful logistical task into a smooth, seamless, and highly positive experience.
Please ensure that this formal feedback is shared with the Ensley branch staff, their local area managers, and is documented appropriately in their performance records. Employees of this caliber are rare, and their hard work directly drives local customer loyalty in the Birmingham area.
Thank you for your time, your commitment to service excellence, and for employing such a stellar team in Ensley.”
“JARRELL is an absolutely amazing manager. He provides the best customer service with such ease and a spirit of excellence. He made what could have been a cloudy experience, very positive. I watched him with other customers and he provided the same awesome service to everyone. He showed no respect of person. His demeanor will make customers return to this location. This location is blessed because of his kindness, and ability to connect to every customer. Everyone is treated the very same.
He sets the tone and because of his demeanor the other employees can’t help but follow his lead.He sets the atmosphere and lead by example. Jarrell makes superior customer service look easy. As POA for my sister Janie, who had been in an accident Jarrell put both of our minds at ease. I have gone to other Enterprise locations,but this is the very best one in Jefferson County. Again, Jarrell is absolutely amazing. Kudos to Jarrell & his service, leadership and dedication to Enterprise 5th Avenue North location.”
“Durante at Enterprise truly went above and beyond to help me. He made sure I was taken care of and got me into a vehicle even after another location dropped the ball on their customer service. On top of that, he stepped up and gave me a discounted rate to make up for the inconvenience, which I really appreciated.
What impressed me the most was how calm and professional he remained while handling not just my situation but also dealing with two very difficult customers at the same time. He never lost his composure and continued to treat everyone with patience and respect.
It’s rare to see that level of professionalism and customer care. Durante turned what could have been a frustrating experience into a positive one. Enterprise is lucky to have him!”
“Had a car repair emergency and needed a rental quick. Ethan and Mike at this location did an AMAZING job of taking care of my girlfriend and I. Highly recommended.”
“I am a frequent traveler to BHM and the staff at National are truly the best I encounter anywhere. Always helpful and friendly. They remember what kind of car I like, stay open until the last flight lands, and truly go above and beyond from start to finish. I actually look forward to their smiling faces!”
“Jim Burke Hyundai has amazing customer service. I worked with Emmanuel Gomes he made my experience so less stressful and he was very patient with me throughout the process.. overall everything was great.. I walked away feeling good about my car services, I do recommend ???”
“I'm officially a budget rental car fan. I had a reservation with enterprise and got screwed over. I reserved a vehicle and when I showed up I was told they didn't have my vehicle nor could I rent a vehicle with a debit card.
Budget not only found me a vehicle at the last minute they also allowed me to rent my vehicle with a debit card. The rental was also an upgrade to what I was going to rent from enterprise plus it was less expensive! Hats off to Budget rental cars at the Birmingham airport! Great job keep up the good work and excellent customer service. Thank you!”
“I dropped off my rental car at Avis and later realized I had left my bag in the car during the drop-off. Adena Williams( Supervisor) was very helpful, took my description, checked carefully, and went to lost and found. Fortunately, she found my bag and made sure I got it back safely. I really appreciate her kindness, patience, and excellent customer service.”
“Enterprise-Inverness has always had exceptional service. Have been renting vehicles from this location for years. Highly recommend this location. Blake has always taken care of things in a highly professional manner. Mary was also very professional and friendly.”
“The lady, I forgot her name but she's a black lady, picked up the car, took a few minutes which surprised me bc I use to have to wait in enterprise for awhile, came back dropped it off and the same lady. She is phenomenal and her customer service is amazing. I will definitely rent at this specific location again and I recommend this place.”
“So far so good my only issue is that they let me rent a car knowing that they were closed at the time of my scheduled pick up!! But other than that they are awesome! I love this 2021 Toyota Corolla!!!”
“Tsuirad the operator was absolutely amazing. His customer service was top tier. Poised and professional each time I come to rent. He like having your nephew at counter serving you!”
“Had a great experience renting from Hertz thanks to Capresha! She was fast, polite, and completely professional from start to finish. Pricing was reasonable and there were no surprises or upselling pressure. The whole process was smooth and quick — in and out with no hassle. Highly recommend asking for Capresha if you're renting here. Will definitely be back!”
8AM - 10PM
5600 Airline Dr, Birmingham
Car Rental
“Capresha is what makes dollar rental go round! She is great! She is always very helpful to me when I come to rent a car. Dollar rental company itself is okay but great customer service like her makes me come back”
“Ms Seciliy and JD came through in the clutch. They were professional, welcoming, kind, and were extremely nice under the pressure of a car shortage. We will never rent from anyone else. They put a smile on my son's face and made sure we were good. Genuine people are hard to find these days, but Hertz has gems with these two. Thank you so much!!! Go Bulldogs!!”
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“I had the most wonderful experience at Hallmark. From beginning to end, Chris Boothe and the Hallmark team took care of me. He made sure I was not only comfortable with the vehicle but also the price and my experience. On a scale of 1 to 10, the process was a 1 million. If you’re looking for a new ride or even a pre-owned, go see my folks at Hallmark and ask for Chris Boothe! You won’t be disappointed.”