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“Steve Haas in Trussville hooked us up with a good deal with a king bed package with some extra goodies. Great customer service and good mix of not being pushy but also giving good advice to help us pick the right bed.”
“We'd planned to visit several mattress stores to find the best selection and prices, but after working with Amanda (our first stop), there was no need to shop further. I was especially grateful for her empathetic considerations of our health needs - her product knowledge made all the difference in helping us confidently select the right mattress.”
“We were very taken care of by Paul. He was incredibly knowledgeable and honest. He helped us select the right mattress for us. We never felt pressured. Very happy with our experience.”
“Henry was very knowledgeable and helpful. Handled my questions and transaction was easy. Will definitely return there if I have other bedding needs in the future.”
“Staci was fabulous helping me hone in on best choice and do as much of paperwork as possible. Dawn was great to help me finish purchase.
My only complaint is not on local store but on Company itself. I had to make 2 trips due to Mattress Firm system outage. I realize that couldn’t be controlled but the Company needs option to finish online in such case.
Update: Had delivery today and the guys were fabulous! Really went above and beyond to set up nicely!”
“Great buying experience at this store. Salesperson very knowledgeable and helpful. This mattress is very comfortable! Hybrid mattress for a great price. So happy with this purchase.”
“Craig helped us select an all mattress and base. You listen to what we had to say and provided us the information help us make a selection that I’m anticipating is going to be terrific.”
“It was a pleasure shopping at the Summit tempur-pedic store. Roger was the sales man. He was very knowledgeable, friendly and most helpful. He took his time with me both times when I was in the store and did not rush me through. He answered all my questions as well as giving me good advice.”
“Charles spent time with us and provided the specification of each mattress as we struggled choicing a mattress suited my wife and myself the best. Can't tell how long we were there, just that Charles did not rush us as we struggled between the vast number of mattresses on display.”
“Joe was super nice and so easy to work with! He was not pushy at all but was very informative. You can tell he cares about his customers and their comfort in the purchase of a new mattress and box spring set.”
“Great experience! Chris is a awesome. As soon as I came in Chris greeted me. I knew what I was looking for but he was able to inform me of new products and helped me through the entire process. When it came time to settle, the computer system started giving us trouble. Chris rolled with the punches and made it happen without keeping me there any longer than I needed to be. I’ll be back”
“I was looking for a bedroom set for my grandmother and Mr Steve helped me out with picking something out that would be easier for her to get in and out of bed. Instantly offered same day or next day delivery. I would recommend coming here and asking for Steve!”
“Extremely knowledgeable sales staff, great showroom, very nice 12 months interest free financing and affordable and prompt delivery of new and removal of old mattress!”
“Fantstic experience- determining which matress was best and the buying process was very easy. Jamal did a great job and was very knowledgeable. He wasn't pushy and made us so comfortablet hat we wanted to go to sleep right there in the store on the amazing mattresses. He also did his best to give me the best deal. Can't wait for our mattress and base to arrive!”
“Katie assisted with my purchase today at Ashley Furniture and she was amazing!! She was very helpful, knowledgeable, and willing to assist. Customer Service was top tier! If you're in the market for home furnishings, visit Ashley Furniture and ask for Katie. You won't be disappointed.”
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“My husband and I went to Mattress Firm to browse the selection. We’ve had our current mattress for a long time, and it has become very uncomfortable for my husband, especially with his back condition. We had an excellent experience at this location thanks to the exceptional customer service Napoleon provided. He clearly explained the current deals, allowed us to try various mattresses, and took the time to understand exactly what we needed. He was patient, knowledgeable, and made us feel like valued customers. Because of his help, we made a purchase and we’re very happy we did. Napoleon truly deserves a raise. We will definitely recommend this location to family and friends!”