Car Rental in Decatur, AL

“Update:Oct 2023Had to rent a vehicle at the last minute (around 11 am) but there was nothing at all available until 2:00 p.m.! I had no choice but to wait. By 2:30, they still didn't have what I wanted, so they gave me a free upgrade to a small SUV! I LOVED it! The manager even called me during my trip to make sure everything was okay. I really thought that was a nice, special touch! If you can, try to reserve a vehicle at least a week in advance. If needed, I will go here again! Staff is very pleasant and helpful!May 2016:I waited for several hours at the Decatur, Alabama location to pick up my rental. I had made the reservation several weeks ahead of time. When I finally got the vehicle, it was not the one I had requested and the entire crew seemed to be working feverishly to get vehicles ready for people, but wait times were horrendous. Everyone was very upset at the long waits and it was VERY hot outside, which was where everyone had to wait, with very little shade. They did take my phone # so I could get lunch & called when my car was ready, but I had to wait another 20-30 minutes after I got back. I was offered 3 or 4 different vehicles. The vehicle did smell heavily of cigarette smoke, but I was told we were not allowed to smoke in the vehicle, which I found odd. I told the person who took the car back when we returned it of the smell. He said he was sorry. I told him I did not want to be charged for something that was already there when I got the vehicle. There were no extra charges. The vehicle I was given was a VW Jetta, which I was very impressed with. The gas mileage was awesome!! It was a 16 hr round trip & we only spent $40 in gas.”

“I would definitely use them again. I had a great experience with them. Service was great and the staff was very helpful and courteous to me. They had exactly what I needed and at a very good price.”