The Verizon store at Florence offers a range of services for mobile, 5G home internet, and business needs. Customers appreciate the helpful and friendly staff, with some employees being praised for their knowledge and excellent customer service. One staff member was described as polite, helpful, and able to answer all questions while saving money. Another standout employee was recognized for quickly diagnosing and fixing a phone problem in about 10 minutes. Customers also value the quick service, with some experiencing in and out visits within 10 minutes, especially when getting a new iPhone or fixing issues like a chipped phone screen. However, there are mixed reviews about the staff, with some customers mentioning that a particular employee was rude, unhelpful, or did not listen well. The store offers convenient options such as online orders with in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. Overall, many customers recommend the store for its friendly service, efficient repairs, and helpful staff, making it a reliable place for mobile needs.
Austin provided awesome customer service during a busy point in the day and expedited my needs while handling someone else. He knows his stuff well and he stands out!
March 2024
Alexandra (I think was her name) was super polite and very helpful got us all set up with a new iPhone and answered every question we had and even saved us a little money!
October 2023
Nice store. Only about 2 people know what they are doing and are very helpful.Big guy needs to go, doesn't listen, rude, and very condensing.
