Cricket Wireless Authorized Retailer in Gadsden offers flexible cell phone plans with unlimited talk, text, and data, and no annual contract. Customers can visit the store to find plans that fit their lifestyle. The store has received positive feedback for its excellent customer service, especially from staff member Alexis Staples. She is consistently praised for her professionalism, helpful attitude, and ability to make the experience easy and pleasant. Many customers appreciate her knowledge and willingness to go above and beyond to assist with phone issues, new device selections, and account questions. She is highly recommended by repeat customers who have followed her from another location, highlighting her dedication and friendly approach. However, some reviews mention challenges such as limited staff, which can lead to longer wait times and difficulty completing transactions when only one employee is working. Despite this, the overall experience is positive, especially thanks to Alexis’s helpfulness. Customers also note that the store staff are patient and kind, particularly when helping older or less tech-savvy customers. In summary, the Gadsden Cricket Wireless store is known for good service, knowledgeable staff, and a welcoming atmosphere, making it a reliable choice for cell phone plans and support.
Alexis the manager was amazing.She did a terrific job. If all crickets management was like Alexis at the Gadsden store.Your company would dominate the cellular service industry!!!!
October 2023
Friendly staff and great environment.... Very helpful with the phones they offer
July 2023
Alexis and Kelsey were awesome! They helped out everyone around me, we’re super insightful and helped me tremendously!