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“I was helped almost as soon as I walked in. They helped me resolve the issue and even gave me some other advice, options to look at later. I accidentally keyed 1 instead of 5 on the text survey,I hope this gets it sorted out. Thanks MikeV”
“Anthony, or also know as “slim”, I believe, was extremely helpful with getting me a new phone! I’m very appreciative and I would send anyone to him for their cellphone needs.”
“Xxavier was over and above the normal representative for AT&T, Directv, and cell phone. He got EVERYTHING up and running with efficiency, professionalism, and compassion!!! He is the kind of worker who went over and beyond what is expected by the client and his company.
ONE OF A KIND!!!
Thank you Xxavier and AT&T!!!”
“I came into the pelham location in March to upgrade my S22+ to the 24 Ultra. I left after paying the taxes for the phone with both devices so I could get the data transfered from my old device to the new one. The next day I stopped by a corporate location to turn in the older S22+ for trade in value. I was told by the corporate location employee that I wouldn't have to pay taxes for the new phone had I purchased it from a corporate location instead of an authorized retailer. I was very upset of course, believing I had been cheated. I returned to the Pelham authorized retailer for Verizon, intending to return the phone. The staff told me that a $50 restocking fee would be required to do so. At this point I was even more upset at the situation.
After much discussion I learned that the taxes for an upgrade would be charged regardless. With corporate locations they charge the taxes for the full price of the phone over the 36 month agreement and the authorized retailers charge the taxes up front (this is the policy of those location). You still pay the same price either way.
The staff at the Pelham location handled this perfectly. Justice Gibbs and Megan Childress were very respectful, patient and professional during the transaction. I've rarely experienced this level of service. This is what I look for when deciding who to spend my money with. I walked in very upset and walked out informed and happy about my purchase.
I would absolutely recommend this location to anyone living/working in the Pelham, AL are or anyone driving through. Of the 10 or more Verizon stores I've visited this is 100% the best. Thank you Megan and Justice for taking such great care of me today.”
“Have broke my phone twice in the past 30 days and this place has been great to work with! Wes is always at the front ready to help. Very polite and very knowledgeable about anything tech related. 5 stars. Will be back if I need any more help and I highly recommend this store to anyone that needs a repair!!!”
“Our rep spent most of his days to achieve our requested outcomes...he was restless and he was exactly why I stay with AT&T...our rep deserves some type of reward for his dedication to obtaining the proper outcomes he achieved on my behalf and as a customer I'm extremely proud to have him in my corner.
Tom and Kelly Roper”
“Would like to personally thank Felicia (from the bottom of my heart) with helping me through some account troubles I was experiencing yesterday. She was kind, patient, understanding and such a calming presence as I was very stressed. I came in pretty close to closing time and was very apologetic. She never made me feel rushed or hurried, but stayed with me until we were able to get it resolved. Top notch customer service. Thank you again, Felicia!”
“Yesterday morning my phone completely stopped working, didn’t turn on or anything. Due to work, I have to have a phone so it was urgent being that I had work about 6 hours after I found out I was without one. Staff helped answer all my questions and I was in and out knowing all details and with the phone I wanted in about an hour. Clean, professional, friendly. Would recommend this Cricket store to anyone. 5 stars easy.”
“Went to the Hoover location and Jenny was amazing! We had to call for directions and she gave excellent directions. I went in for a new phone and the process was such a breeze. She even helped my girlfriend out with a new phone! 10/10 service!! Give her a raise she definitely deserves it!”
“We had a screen replaced on our iPhone. We got awesome service from Justin who did quality work! And so affordable. We will be back if we ever need their services again.”
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“Too tier customer service! Both the store manager, Shari and her trainee were helpful, personable, and knowledgeable. I was there nearly 2 hours to upgrade a phone and transfer another one. The time flew by and it felt like I was chatting with friends. I will definitely be back with any other issues in the future”