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“This was my 2nd visit and it was as pleasant and effortless as the first time!! I've only experienced excellent service when needing assistance and I highly recommend this location”
“Huge shoutout to Carvin ! Came in with a broken Xbox hdmi port every other place I spoke to quoted me 1-3 weeks minimum because they have to send it off , he did it in house in less than 2 hours ! Absolutely recommend them before going anywhere else”
“I was helped almost as soon as I walked in. They helped me resolve the issue and even gave me some other advice, options to look at later. I accidentally keyed 1 instead of 5 on the text survey,I hope this gets it sorted out. Thanks MikeV”
“Crystal truly is the most helpful person I have ever met at a phone store..she really helped me immensely and I will recommend her to everyone I meet..thank you so much Crystal again for all of your help love.”
“I want to say thanks to Sam for fixing my screen! I was able to get his assistance with no problems. He was able to fix my phone right away! Great communication skills and seems to be extremely knowledgeable at figuring out why you could be experiencing problems with your cell phone. Thanks Sam!!”
“Anthony, or also know as “slim”, I believe, was extremely helpful with getting me a new phone! I’m very appreciative and I would send anyone to him for their cellphone needs.”
“Xxavier was over and above the normal representative for AT&T, Directv, and cell phone. He got EVERYTHING up and running with efficiency, professionalism, and compassion!!! He is the kind of worker who went over and beyond what is expected by the client and his company.
ONE OF A KIND!!!
Thank you Xxavier and AT&T!!!”
“I came into the pelham location in March to upgrade my S22+ to the 24 Ultra. I left after paying the taxes for the phone with both devices so I could get the data transfered from my old device to the new one. The next day I stopped by a corporate location to turn in the older S22+ for trade in value. I was told by the corporate location employee that I wouldn't have to pay taxes for the new phone had I purchased it from a corporate location instead of an authorized retailer. I was very upset of course, believing I had been cheated. I returned to the Pelham authorized retailer for Verizon, intending to return the phone. The staff told me that a $50 restocking fee would be required to do so. At this point I was even more upset at the situation.
After much discussion I learned that the taxes for an upgrade would be charged regardless. With corporate locations they charge the taxes for the full price of the phone over the 36 month agreement and the authorized retailers charge the taxes up front (this is the policy of those location). You still pay the same price either way.
The staff at the Pelham location handled this perfectly. Justice Gibbs and Megan Childress were very respectful, patient and professional during the transaction. I've rarely experienced this level of service. This is what I look for when deciding who to spend my money with. I walked in very upset and walked out informed and happy about my purchase.
I would absolutely recommend this location to anyone living/working in the Pelham, AL are or anyone driving through. Of the 10 or more Verizon stores I've visited this is 100% the best. Thank you Megan and Justice for taking such great care of me today.”
“Our rep spent most of his days to achieve our requested outcomes...he was restless and he was exactly why I stay with AT&T...our rep deserves some type of reward for his dedication to obtaining the proper outcomes he achieved on my behalf and as a customer I'm extremely proud to have him in my corner.
Tom and Kelly Roper”
“Super nice ladies working inside, clean store, I went inside looking for a client, seems I had the wrong address number, they knew my client though and guided me to the right place.After my meeting I went back inside to thank them for their help and walked out with a new brand new phone that I didn't need, she was great salesperson.. Thank you Angela”
“Emily and Ty were the best making us feel like family. We switched from AT&T without hesitation. The atmosphere was energetic, friendly and we felt valued as a customers. Emily was able to save us money and stayed late way beyond close to meet our needs. We would recommend this store to anyone!”
“SHUN was amazing! She displayed fast and great customer service. Very kind and patience! Thank you so much SHUN for amazing experience at boost mobile office in Bessemer!”
“From the time I walked into this Super Target store, Desiree, a cashier exemplified EXCELLENT customer service to me. (At 1pm on Sunday, 4 or 5 cashiers had 0 customers.) Seeing I needed help, Desiree directed me to the juicers, looked for the Breville, took it off the shelf. She was very patient with me. As a senior citizen needing directions often when in a megastore, I am so grateful to DESIREE for giving me the royal treatment at HOOVER TARGET, on GROVE BLVD.”
“Would like to personally thank Felicia (from the bottom of my heart) with helping me through some account troubles I was experiencing yesterday. She was kind, patient, understanding and such a calming presence as I was very stressed. I came in pretty close to closing time and was very apologetic. She never made me feel rushed or hurried, but stayed with me until we were able to get it resolved. Top notch customer service. Thank you again, Felicia!”
“I have been a long time customer of Verizon and I have to, hands downl, say that the Alabaster store is the best I have ever walked into!!!! From my sales associates, Kenny and Tamesha to store manager, Shamiracle, I received excellent service! Genuine, informative people that want to be of service. Great vibe right when you walk in the door! Thank you so much!!!!”
“Yesterday morning my phone completely stopped working, didn’t turn on or anything. Due to work, I have to have a phone so it was urgent being that I had work about 6 hours after I found out I was without one. Staff helped answer all my questions and I was in and out knowing all details and with the phone I wanted in about an hour. Clean, professional, friendly. Would recommend this Cricket store to anyone. 5 stars easy.”
10AM - 8PM
9200 Hwy 119 Suite 600, Alabaster
Mobile Phones
“Best customer service dealt with in a long time! Thanks to Megan and some new girl that started only a few weeks ago. Very professional and friendly!
I’m also loving my new iPhone 15 Pro Max! Probably the best phone I’ve had in a long time! :D”
“I was so late on my phone payment bill,so the guy at the store changed my monthly payment date so I don't get to pay again within the next 2 oncoming weeks extras fees. And on top of that,he told me that I was available to get the new T-Mobile home internet. So after all process about getting my new home internet,by the end of the day,I paid regular monthly payment,and just $27 dlls for the home internet. I left happy with my new home internet and awesome costumer service,it was a great experience,the costumer sales representative did an awesome job ? keep up the awesome sales, offers and costumer service guys ? 1000% Recommended”
10AM - 7PM
3301 Lorna Rd Ste 2, Hoover
Mobile Phones
“Went to the Hoover location and Jenny was amazing! We had to call for directions and she gave excellent directions. I went in for a new phone and the process was such a breeze. She even helped my girlfriend out with a new phone! 10/10 service!! Give her a raise she definitely deserves it!”
10AM - 8PM
1731 9th Ave N, Bessemer
Mobile Phones
“Mrs. Rhonda rocks. She's the manager, and I can tell. She leads by example. After spending all morning with another carrier trying to get me service, Mrs. Rhonda made my day by giving me the best professional assistance and advice. I brought in a new screen protector, and she cleaned my phone and applied it without me asking. Thanks again, ma'am. ?”
“Can I tell you how difficult it is to impress me with amazing service??There are some beautiful people in this world.Metro!!! (Yeraldin & Lyndsay)Having a difficult day... Not happy to drive any extra miles.... But boy am I glad I did.This location of Metro: clean! bright! friendly! [weird led lights: no biggie]Did I mention super courteous ladies?Rarely will hear me say "take my money"... But I would have paid triple tonight. That's how impressive the service was.Do I have any complaints?1) Well, they saved me money on my purchase and service without asking permission??What the ham sandwich!2) Well, they did remind me that I had plenty of time to drive, activate, and make my decision. Not to worry, they said they were (and they proved it) there for me.What the deuce!Wait. You are both extremely friendly, courteous, knowledgeable of the products and promotions, but most of all.... They were both very kind to me.And in this world... That's a rare gem.(Mr. Metro, these ladies deserve a raise. You don't know how much we appreciate them!)”
“Been coming here for years...zero issues, nice people, took a virus off my phone, didn't charge me anything. Nothing like your neighborhood phone store. Boost service surprised me, great coverage!”
11AM - 7PM
4616 US-280, Birmingham
Mobile Phones
“This is a great Target. I have never had a bad experience here. I find clothes, food, and all kinds of beauty products here. It's very spacious too. I will say they are currently remodeling so they have portable refrigerators and freezers in the meantime. I hope they renovation makes it an even better place to shop!”
“This is a fabulous store. I love the employees at this location. They always help me with anything I need and answer all of my questions. I will go out of my way just to go to this stir”
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“Too tier customer service! Both the store manager, Shari and her trainee were helpful, personable, and knowledgeable. I was there nearly 2 hours to upgrade a phone and transfer another one. The time flew by and it felt like I was chatting with friends. I will definitely be back with any other issues in the future”