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8AM - 6:30PM
5184 Caldwell Mill Rd Suite 204, Hoover
Mailbox Centers
“I had the best experience with this UPS Store location I have ever had....and I have had a lot. I went in 10 mins to close and I was helped by Faith. She was prompt, kind, professional and had excellent customer service skills. The vibe in the store was peaceful and it was all around a wonderful experience. Good job, Faith! I appreciate your smile and warmth.”
“I usually go to the one in merchants walk, but I was over this way. The staff was so friendly and genuine. I asked the peppy girl if I could see the manager. She took off her headset to talk to me. I guess she thought I might be complaining. I explained to Lay that she has done a wonderful job with that store! Thank you for brightening up a not so good day for me. ?”
“About 2 weeks ago my husband contacted Dallas at this UPS store about mailing a dirtbike to Alaska. He was 100% helpful, quick, and packed that bike so well it was in perfect condition when it arrived. While working on packing and prepping for shipping Dallas was in contact with us every step of the way. Not to mention we got the bike in less than a week. I was 100% pleased with the service I received!”
8AM - 6:30PM
3590-B US-31, Pelham
Mailbox Centers
“Friendly and accommodating! Items are handled promptly and correctly. Their focus is on providing excellent service to the customer. You'll love this location!”
“Great service and teamwork experienced here. Staff working together to improve speedy service and they work directly with the customer to ensure and improve delivery of satisfaction to the consumer. Very rare to find these days. I appreciate your patience and service. Thank you”
“I've been a customer for over 7 years. Tom has done excellent work and runs a tight shop. I've had real issues with my mail getting misplaced in other stores, but not with Hoover Mail Center. Highly recommended for reliable service and a straight answer. If you grade service by bubbly smiles and platitudes, go elsewhere, and don't be surprised at their apathetic shrugs when your mail is missing. Tom takes his work seriously and I really appreciate it.”
“I came in a week ago to get some packages shipped to friends & family. I was highly pleased with the service. I’m new to the area & really love good quality customer service. I was helped by Jessica & Nicole this day & the service was speedy, professional & welcoming. I’ve added this location to my new list of go-to’s. Thank you again ladies. Ms T.”
“OUTSTANDING service on a Saturday morning. Needed a mailbox, and couldn't get in during the week due to schedule. The young man at the counter had never signed anyone up for a box, but he took the time, asked the right questions, and figured it out. Very polite, respectful, and professional. After an unfortunate experience at the Chelsea location, we will do all our shipping here from now on.”
7:30AM - 6PM
1116 20th St S, Birmingham
Mailbox Centers
“Every time I go into this particular location (UPS #4088), I’m always greeted with smiles and welcoming attitudes! Everything is always professionally done and I never want to go to another location because of how I’m treated there.”
“I damaged my phone the day before a very large transaction for my company. I missed the delivery of the replacement phone at my house. Marissa at the store was able to contact the driver and find a meeting spot to get my phone. She was patient and had empathy that I was in a jam. She went above and beyond to help show care for her customer. Thank you for hiring such wonderful people!”
8AM - 6:30PM
9340 Helena Rd Ste F, Birmingham
Mailbox Centers
“Every time I go in, there’s a gentleman there willing and able to help with anything. His employee number is 325502. I don’t know his name I I’ll ask him the next time I go in. He’s always busy, productive, juggles customers and sticky situations with ease. This guy needs a raise just for being the delight he is. I just wanna say thank you to the guy with a very large earrings that wears a hat. Thank you for being a good person even in the morning even when your words don’t come out right. ;)”
8AM - 6:30PM
732 Montgomery Hwy, Vestavia Hills
Mailbox Centers
“Fast, efficient, friendly! Needed copies as soon as they opened. I emailed them and they were ready by the time I got there 5 minutes after they opened for the day”
“South Highland Post Office (Birmingham, AL), 07/07/25
I had a truly great experience at this post office. The two ladies working were so friendly and welcoming—they made me feel right at home. It felt like they genuinely enjoyed helping people and treated every customer with care and kindness. That kind of service is rare these days, and it really made my day. Fast, professional, and very kind. Thank you for going above and beyond! God bless! Mark N Tim Elders”
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“This UPS store is great! I had to go in for fingerprinting and not only was the staff super kind and positive, the person who helped me was an absolute expert with the fingerprinting machine. Each step was perfect and we did not have to do any repeat images. If you ever have to do this for a job, etc, definitely schedule your appointment there. The store was also spotless!”