Walgreens

Walgreens, Convenience Stores, Pharmacies
Hours: Walgreens is a busy and popular pharmacy location that offers prescription refills, health and beauty products, photo printing, and more. The store layout is easy to navigate, and the staff are generally friendly, helpful, and knowledgeable. Many customers appreciate the familiarity of certain employees, including veteran pharmacists who are personable and caring. However, the store often faces significant challenges due to severe understaffing, especially during busy times like holidays or peak hours, which leads to long wait lines both inside and outside the pharmacy. Customers frequently experience waits exceeding an hour, with lines sometimes wrapping around the building, and the drive-thru is often closed or overwhelmed, forcing people to go inside and endure lengthy waits. This understaffing causes stress for employees, with pharmacists sometimes feeling overwhelmed and emotionally drained, which impacts their ability to serve efficiently. The pharmacy’s system also has issues; the mobile app is unreliable, leading to frustrations when trying to refill prescriptions or check statuses. Despite these issues, some customers recognize that the store always stocks medications and appreciate the helpfulness of the staff when they can get through. The store is considered a vital part of the community, with some customers expressing loyalty despite the occasional inconvenience. To improve the experience, many suggest hiring more staff, improving internal systems, and managing busy hours better. Overall, Walgreens remains a dependable pharmacy for prescription needs, but it struggles with management of staffing and customer flow during peak times, affecting overall service quality.

• 0.02 miles

  

  Walgreens Pharmacy Pharmacy, Drugstores
• 0.52 miles

  

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• 3.49 miles

  

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1. Hoover, Alabama