Forever 21 offers a shopping experience that is often busy and somewhat chaotic. The store has a great selection of items, especially in the sale section, which is currently full of options. However, the store can be a mess with many items everywhere, and customer service is inconsistent. Employees are sometimes inattentive and more interested in their cell phones than helping customers. During busy times, long lines form at the checkout, suggesting a need for more cashiers. Overall, while the store provides a good variety of clothing at discounted prices, it may not be the most organized or attentive shopping environment.
This store is disgusting. So many clothes in the floor you can hardly walk around in some sections. Where there aren’t clothes in the floor, it’s clear the floor probably hasn’t been swept or mopped since the store opened.
This location needs to closed for a deep clean.
September 2024
Dressing room beyond filthy. Only 3 usable dressing rooms and they were nasty.
August 2024
20 Dressing rooms in this store but they decided to only have 2 open on a busy Saturday. Over 30 minute wait for my daughter to try on a couple items for back to school shopping. Ridiculous.
