Old Navy is a family-friendly apparel and accessories brand offering a wide variety of clothing, including jeans in 180 sizes, comfy fleece, and activewear. Customers appreciate the great deals and the store's cleanliness and organization. However, many reviews highlight a frustrating checkout experience, with long wait times even for online order pickups. Some shoppers have faced accessibility issues, particularly with locked handicapped fitting rooms, which has caused inconvenience. While some customers found the clothing selection lacking or felt pressured while shopping, others enjoyed the helpfulness of the staff and the overall atmosphere. Despite the challenges, many still find good deals worth exploring. Masks are required for in-store shopping, and free pickup services are available for added convenience.
This store is like a flea market - racks a huge disorganized mess, and everything all mismatched.
I like the prices of Old Navy, but really as above, this experience felt like I was shopping in a 2nd hand store with the clothes all scattered.
July 2025
Lots of items, but a bit on the messy side. Long line, but moved very quickly.
January 2025
The store was all over the place. I couldn't tell what was on discount was not on discount. What was full price? What was not full price where the kids section started in the adult section ended.
