Battery Stores near Leeds, AL

“Above & Beyond Customer Service

I want to take a moment to recognize Izzack and Michael at O’Reilly Auto Parts because people like these two deserve to be recognized.

We were traveling when our vehicle started losing coolant very quickly and we were in a difficult situation. We stopped at O’Reilly, and from the moment we arrived, these guys went far beyond what was required of them. They even allowed us to use the restroom, then took the time to look at our vehicle, help us diagnose what might be happening, and, even after hours, recommend a shop that could help us.

But what really stood out to me was that their kindness wasn't just directed toward us.

When we pulled in, Izzack was outside helping an elderly gentleman put his windshield wipers on. He didn't rush him or make him feel like a burden. He even told him to come back anytime if he needed anything at all.

Inside, both Izzack and Michael were incredibly welcoming, friendly, and hardworking. They were helping customers promptly, keeping the store clean and organized, and still taking the time to genuinely help people rather than simply doing the minimum required of them.

You just don't see that kind of work ethic and genuine kindness as often as you should anymore.

These two are exactly the kind of employees businesses should want to keep and reward. They represent what excellent customer service is supposed to look like—not because they were trying to impress anyone, but because they genuinely seemed to care about helping people.

If you're having vehicle trouble and need parts, advice, or just a place where you know someone is actually going to try to help you, I highly recommend supporting this O’Reilly and these two employees in particular.

I hope management sees this and knows what a valuable asset they have in Izzack and Michael. They deserve recognition, appreciation, and absolutely deserve to be paid accordingly for the kind of employees they are.

Thank you, guys, for making a stressful situation a whole lot easier. You didn't have to go above and beyond—but you did. And we noticed. ❤”

“Roy was very helpful diagnosing and getting me the parts for my misfire. Was diagnosed by them and repaired by me for less than $100 in about an hour and back on the road. Great service at this place”

“I like this O’Reillys better than the one near my house because the guys working the counter always treat me with respect and are very friendly and knowledgeable. Had an issue with some locked lugs and they were able to point me in the direction of the tools I needed and I got it squared away. Will definitely visit this location if I ever need anything again. Thanks guys!”

“We broke down and were out of state, on the way to an event. An associate at this store (Lucca) was incredibly helpful in determining what was wrong with our vehicle and coming up with the best plan for repair. He was so kind and knowledgeable…not to mention calm. We are very grateful!”

“Jabrielle was super helpful and informative and nice!! Went above and beyond! I could easily order the batteries for my dogs collar online, but batteries & bulbs has very competitive if not lower prices than Amazon on what I shop for! Highly recommend! Ask for Jabrielle!”

“Got a car battery for my outlander sport and the two guys that waited on me was very nice and friendly...put my battery in a timely matter....give them 100 stars”