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“5 Stars!
Guy who runs it does a great job. I called ahead for a heavyweight infographic print and when I got there he was cutting off the borders. So efficient and extra mile.
Who does that!”
“This is my go to UPS store. They are always very friendly and quick to serve you. Sometimes the line is long, depending on what time of the day you go. I’ve never had a problem here at all, And I’ve used them for several years, even when the previous owners had it.”
“Great service, fast work and friendly staff. I had a banner printed for a party. The staff were helpful, telling me what resolution my image should be and printed it for me within hours!”
“Update: I am amending my original review from one star to four stars.
While it took a while for things to gain traction, once Lisa became involved, she took ownership of the issue and truly impressed us. She kept us informed, stayed with the situation, located the missing pallet, and helped make sure it was delivered to us as quickly as possible once it was found.
Stacie and Amy also reached out to follow up, which we appreciated. After being located, the pallet was delivered the next day, and the driver was very courteous. He even helped us unload the boxes since the trailer that was dispatched did not have a lift gate.
All in all, it was a very stressful experience for our small business, especially since the missing pallet contained critical components needed to resume production. Although we had used SAIA several times before without incident, this situation initially made me feel like I would never use them again.
However, seeing several people step in, take the issue seriously, and work to make it right has changed my mind. Because of Lisa’s efforts and the follow-up from the team, I would be willing to continue using SAIA’s services in the future.”
“Dropped off my prelaveled package with speedy service and zero issues.
Could not have gotten more smoothly.
Note that this location replaces their old customer service office near County Line Rd.”
“This location is blacked out and is closed.
There is a full FedEx office at their nearby distribution center at 244 Jetplex Ln, Madison, AL 35758”
“I want to say thank you from the bottom of my heart. You guys saved the day with communicating with me to ensure that my daughter received her Birthday presents in the mail. I wish I had the two gentlemen's names that helped, but thank you thank you thank you!”
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“Staff was friendly, efficient and knowledgeable. Product selection was good. Product placement/organization could use some improvement so customers didn't need staff to find items.”