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“Publix Customer Experience – October 7, 2025, around 4 p.m.
As a mother, wife, and student, life can get hectic — so when I went grocery shopping at my local Publix on October 7th to prepare dinner for my family, I was already juggling a lot. After spending about an hour and a half shopping, I realized at checkout that I had left my wallet (with my debit card) at home.
I went to the customer service desk and spoke with a young lady named Maya, who was very polite. I explained that I lived about 20 minutes away and asked if I could leave my groceries at customer service until I returned. She agreed, and I headed home. Unfortunately, by the time I returned, it had started storming heavily. I didn’t have an umbrella, so I waited in my car until the rain lightened up.
When I went back into the store — around 4:45 to 4:50 p.m. — I told Maya I was back for my groceries. She informed me they had already been put away because I had said 20 minutes. While I understood, I was a bit shocked and disappointed, considering the storm delay was out of my control. The team lead, Chaz, walked up and casually said, “Oh, sorry,” which came across as dismissive. After spending so much time shopping, I left feeling unappreciated and undervalued as a customer.
I then requested to speak with a manager, and Michelle, the CS manager, came to assist. I explained the situation and expressed that I felt Chaz could have shown more empathy or initiative. Michelle handled the matter very professionally and immediately called for assistance to help me retrieve the items that had been restocked.
That’s when Saniya and Amariya stepped in — and they were absolutely exceptional. Within 10 minutes, they had gathered all my groceries and made sure I was taken care of. Their kindness, efficiency, and professionalism truly turned my frustrating experience around. Because of them, I was able to check out quickly, get home, cook dinner for my family, and still make it to class on time.
Huge Kudos to Saniya and Amariya — they are shining examples of what excellent customer service looks like. Their effort and attitude made me feel valued and appreciated. I sincerely hope Publix recognizes them for their outstanding service.
As for the overall experience, I would rate it 4 out of 5 stars — only because of the dismissive response from the team lead Chaz. I believe that with a bit more training in empathy and customer care, Publix can ensure every guest leaves feeling as valued as Saniya and Amariya made me feel. Thank you so much to those young ladies!!”
7AM - 10PM
9124 Cottage Hill Rd, Mobile
Grocery Stores
“Publix is great, always clean and well stocked. Employees are always courteous and helpful. Prices usually norm with great weekly sales and deals. Today I got Community Coffee, my current need with soon price hikes for half price on a 2 for 1 normal sale for many items in the store.”
“I just went to the new Publix and I was quite impressed. The store was clean, organized and the employees were very friendly. It reminded me of the delchamps I used to go to before wal mart put them out of business. Some of their items are a little pricey but I think overall it would probably work out the same on my grocery bill. I will be shopping with them on a regular basis if for no other reason than to show wal mart that there is a new kid on the block.”
“This is literally my happy place. I look forward to coming here every morning before work. Every employee is so warm and welcoming. Special shoutout to Robin - she’s the BEST at making coffee and preparing breakfast treats for all of the morning regulars (simultaneously, WHILE offering cheery chitchat - a great way to start the day!).
Great team, great quality, great selection, great prices.”
“Ok yall im back,... I stopped by Rouses Market on old shell yesterday....it was a pleasant experience....the fresh smell when I hit the door was welcoming...if ever I visit a store and I can smell the meat market from the front door? its not a good sign makes me feel like the entire store is not clean. Friendly people working at this location, keep up the good work”
“I found wonderful items to try. And my husband loves this place. He always gets brats and apple cabbage and buns. We love the prices and new items. And friendly faces.”
“Just got off the phone with one of the deli ladies & ask for availability on a particular product. She was so very helpful & polite. I'd drop by to purchase items just because of her hospitality! Super job with customer service! Congrats on employee training...truly.”
“My first trip to Piggly Wiggly in years. WD and WM have always been closer to home. But after my visit today I will be shopping here more often. This goes out to the employees. Whoever has been cleaning this store and stocking these shelves hold your head high. I had actually lost faith in peoples work ethics. I was brought up to believe what ever you do in this life you do it to the best of your ability. You take pride in the work you do. In essence, you do every job as if your signing your name to it. This store is so neat, well kept and organized it was literally a great experience shopping here. The workers were friendly and helpful. I dont find myself too often anymore talking good about going to the grocery store but I truly enjoyed the whole experience and I know this isnt possible to achieve without employees that take pride in what they do. I was truly blowed away as to how neat, clean, and well organized every shelf on every isle was. Great job!!!”
“When Greer's says they got it, they really do mean it. What the Neighborhood Market was out of during the holiday last minute shopping, the Greer's had and less expensive options. Glad they're right down the street.”
“Every time I check out at Aldi, I am pleasantly surprised at my total. Always less than I expect once I start grabbing random things from the freezer section. I'm also a big fan of what others apparently see as a lack of customer service. I see it as an efficient, well-oiled checkout process. If you want a hug when you're checking out, go to Publix.”
“Great supermarket with a little bit of everything. Quality products and a great selection of cheeses and deli products- Always enjoy shopping here and spend way more than I plan when I go in- Love their selection”
7AM - 10PM
6300 Grelot Rd, Mobile
Grocery Stores
“Although the prices are a bit higher than the "other" big store, the BOGOs are worth going for.The store is very clean and uncluttered plus it is very well stocked. We like this location over all the others in Mobile.”
7AM - 9PM
5440 US-90, Mobile
Grocery Stores
“This is the only store I can find these. I have shopped at Winn-Dixie since I was a child. I love the store but now I have more reasons to love it here. These are a perfect snack.”
“I love this market. It always has top-quality food and good service. Wile the prices might seem a bit higher than traditional grocery stores, you are paying for premium products and you can save some $$ finding good sale items.”
“If u from the hood it's a 5 outta 5 hands down ...its family owned and has been here for 20+ years... But if you're some white person from the other side of town the only thing u need to know is lock ur car and don't speak to ANYONE outside lol”
“When waking in the door, a nice employee greeted with a smile. He said after checking out, stop get hotdog, but also came with little bag of chips and soda. Today's National Hotdog Day. Thank You Greers And Associates!!!”
“I have noticed that Aldi has stopped stocking Fluticasone.... very disappointing....very......I was not able to get Hawaiian loaf bread this trip...my wife's favorite..... can't beat the pricing though....”
“My visit to the B & H store was enjoyable...very good timing for shopping, small crowd in store, variety of items to choose, and the cashier was very friendly and helpful even one of the manage chipped in and helped bagged the groceries purchased”
“these stores are in a great spot every time I'm looking for a grocery store that has everything i find myself getting exactly what I need here. the people who work here are very friendly.”
“Beautiful Experience! The lady there is so very sweet and nice. She helped me with any questions I had. She even gave me education about helpful teas and so much more! I will be a customer from now on! I highly recommend everyone to shop there.”
“We drive from Ocean Springs MS to visit this small but well stocked grocery. It has all the ingredients we need to keep the spices, flours, and rices to make our indian dinners at home. ❤️ the fresh vegetables as some are so very hard to find.”
8:30AM - 5:30PM
3216 Moffett Rd, Mobile
Grocery Stores
“I own the place. Opened the business up in the mid 80's nextdoor to shop easy by Sidney Phillips. Someone put a hit on the Manager and I could not alow that....They made me do 25 years day for day and said I robbed my own business.”
5:30AM - 10PM
3110 St Stephens Rd, Mobile
Grocery Stores
“There is only one Valero in the Mobile Alabama area, it's on St. Steven's Rd in Prichard. It's clean and the attendants are usually presentable and nice.”
“Greer’s is always a great stop for shopping and my favorite lunch specials. Pizza is a staple, but the sandwiches, wings, and burgers are always tasty. I enjoy each visit.”
“This is a good Dollar store. I like their bags of good snacks and also good candy and cookies. They also have nice decorations and items for Christmas, good cards, gift bags and gift wrap.”
“Better selection of food than Super Walmart. They're changing things up in there and it's always a little annoying when you're in a rush and you use to know where everything is to grab really quickly, but hopefully when they're done it'll be even better.”
“Mrs. Cat is one is the nicest people I’ve met and she certainly make you feel welcome. She doesn’t know me from a can of paint as the saying goes but she is always willing to go that extra mile to ensure great Customer Service. Thank you Mrs. Cat your kindness has not gone unnoticed.”
“This was my first time visiting this specific DG location, and I look forward to future visits. The staff was friendly and helpful. You could tell they work hard to maintain a clean and organized shopping experience for customers.”
“This is a very good Dollar General store. They have such good low prices. I often get snacks and candy here. They also have plenty of good beverages and meal foods. I like their cards and gift wrap and gift bags also. The staff seems nice to help make it a good store!”
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“This is a must for Me each and every time I'm in the city. From the food,wine and seasonings offered to the service I more than highly recommend that you stop by and take time to appreciate their fare. Tell them I sent you.”