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“We visited this gourmet grocery store while searching for ingredients for a holiday dinner, and the selection completely impressed us. The store carried specialty cheeses, fresh baked bread, imported sauces, and high-quality meats that are difficult to find at standard supermarkets. Despite having premium products, the environment still felt approachable and easy to navigate. Compared to larger grocery chains where specialty items can feel scattered randomly throughout the store, everything here was organized thoughtfully. Employees were knowledgeable and willing to answer cooking questions without making customers feel rushed. Shopping there honestly made preparing meals feel more enjoyable and inspiring overall.”
“Went in to pick up some sushi and my medication...the store not only smelled clean, but looked it as well...each aisle was stocked and well maintained, and my cashier actually seemed like she cared and showed a genuine interest in my day (which is rare these days)”
“I love going to this store because the deli food is excellent, especially the catfish. Everyone there makes you feel like family and often greets you by name. It's an excellent place for lunch.”
7AM - 9PM
9124 Cottage Hill Rd, Mobile
Grocery Stores
“I don't shop in Publix very often, the prices are much higher than other grocery stores. And I've had some rather serious issues with the Pharmacy. One day, I got an SMS message saying that my script was ready. So, I drove over, went to the Drive-Thru, and when I stated my name & birthdate, after quite a lengthy conversation behind the counter, the Pharmacist came to the window and said that my script had been given to someone else!! REALLY??? I asked if they had asked for the address, and of course the Pharmacist didn't know. She said they called this person, who is a regular, and she agreed to bring it back. I don't know if this was done or not, but has anyone ever even heard of something like this?? Me neither. Anyway, there have been different, smaller incidences with the Pharmacy, but that is why the 4 star. I hope it never happens to anyone else because it's a little scary.”
“Publix Customer Experience – October 7, 2025, around 4 p.m.
As a mother, wife, and student, life can get hectic — so when I went grocery shopping at my local Publix on October 7th to prepare dinner for my family, I was already juggling a lot. After spending about an hour and a half shopping, I realized at checkout that I had left my wallet (with my debit card) at home.
I went to the customer service desk and spoke with a young lady named Maya, who was very polite. I explained that I lived about 20 minutes away and asked if I could leave my groceries at customer service until I returned. She agreed, and I headed home. Unfortunately, by the time I returned, it had started storming heavily. I didn’t have an umbrella, so I waited in my car until the rain lightened up.
When I went back into the store — around 4:45 to 4:50 p.m. — I told Maya I was back for my groceries. She informed me they had already been put away because I had said 20 minutes. While I understood, I was a bit shocked and disappointed, considering the storm delay was out of my control. The team lead, Chaz, walked up and casually said, “Oh, sorry,” which came across as dismissive. After spending so much time shopping, I left feeling unappreciated and undervalued as a customer.
I then requested to speak with a manager, and Michelle, the CS manager, came to assist. I explained the situation and expressed that I felt Chaz could have shown more empathy or initiative. Michelle handled the matter very professionally and immediately called for assistance to help me retrieve the items that had been restocked.
That’s when Saniya and Amariya stepped in — and they were absolutely exceptional. Within 10 minutes, they had gathered all my groceries and made sure I was taken care of. Their kindness, efficiency, and professionalism truly turned my frustrating experience around. Because of them, I was able to check out quickly, get home, cook dinner for my family, and still make it to class on time.
Huge Kudos to Saniya and Amariya — they are shining examples of what excellent customer service looks like. Their effort and attitude made me feel valued and appreciated. I sincerely hope Publix recognizes them for their outstanding service.
As for the overall experience, I would rate it 4 out of 5 stars — only because of the dismissive response from the team lead Chaz. I believe that with a bit more training in empathy and customer care, Publix can ensure every guest leaves feeling as valued as Saniya and Amariya made me feel. Thank you so much to those young ladies!!”
“Very nice store with a good selection of meats and breads. Also, they're the only store in our area that carries my Coffee Mate Creme Brulee creamer! The cashiers are very friendly.”
“This market was so clean and well organized! Everyone was friendly and welcoming and the prices were very reasonable! The ingredients were fresh and well stocked. Looking forward to coming back again and again! ❤️”
“Love this place. They have all the foods I can't get in Florida. I drive all the way to Mobile to get it because it's better than driving to Louisiana. We are waiting for Rouses to come to Florida!!!!”
“The SUPER PIG!
The store is clean, shelves are ALWAYS stocked and it is refreshing to see local food vendors like Naman's and Three George's inside the store. Hot food bars are great!
It is a refreshing experience inside the SUPER PIG.”
“I just went to the new Publix and I was quite impressed. The store was clean, organized and the employees were very friendly. It reminded me of the delchamps I used to go to before wal mart put them out of business. Some of their items are a little pricey but I think overall it would probably work out the same on my grocery bill. I will be shopping with them on a regular basis if for no other reason than to show wal mart that there is a new kid on the block.”
“I absolutely love the meat selection. The meat coolers are always stacked so neatly and great prices! Shout out to Justin Green for being so happy to help everyone!”
“Jennifer and Kyndle went above and beyond the call of duty to help me.I needed sandwiches for a last minute event and they made sure that I had everything that I needed.Cudos to these two.Thank you soooo much.”
“Everything is fresh . Employees have great attitude very helpful. Lots of fresh variety of meats and fish.. They also have other foods . . Wish they sold fruits and veggies …they even have the school pizzas …?? I recommend everyone to come shop with them. 10 out of 10!!!”
“Very expensive compared to other grocery stores nearby, but it's easy to find a lot of items there you wouldn't find in other stores. The hot bar has to be the Best part about it.”
“Great place to find all kinds of snacks and drinks. This is my favorite grocery store you far. The bags are amazing and The cashiers are very kind. Fresh fruit and vegetables. Prices are prefect for you get here. I loooooooooooovvvvvvvvvvve this storrrrrrrrrrrreeeeee”
“Really good store. Very friendly staff. The sausage biscuits were awesome. I love biscuits a little well done and these were perfect!! Plus they had smart water which many stores dont have. Fantastic!! Great job.”
“If u from the hood it's a 5 outta 5 hands down ...its family owned and has been here for 20+ years... But if you're some white person from the other side of town the only thing u need to know is lock ur car and don't speak to ANYONE outside lol”
“Great supermarket with a little bit of everything. Quality products and a great selection of cheeses and deli products- Always enjoy shopping here and spend way more than I plan when I go in- Love their selection”
“My visit to the B & H store was enjoyable...very good timing for shopping, small crowd in store, variety of items to choose, and the cashier was very friendly and helpful even one of the manage chipped in and helped bagged the groceries purchased”
“Chili lime seasoning called TAJIN is the bomb!!!Plus if you are looking for candy or soda or anything with sugar all the Mexican stuff they have is REAL SUGAR NOT THAT HIGH FRUCTOSE ANYTHING!!!I would recommend this store to anyone looking for products that only contain natural or real ingredients no made up stuff YUK.”
“When Greer's says they got it, they really do mean it. What the Neighborhood Market was out of during the holiday last minute shopping, the Greer's had and less expensive options. Glad they're right down the street.”
“Very impolite, have no respect for the customer at all. I been back attitude has gotten better, and the cashier is smiling now, I told her she needs to smile, no matter what is going on, you smile at your customers. We appreciate you smiling and we'll be back to spend more money.”
“I had a focal onset seizure in the store this past Sunday. It's far from my first, so I'm pretty good at masking them. I struggled through some aisles before sitting on the Ace person's stool.
That Ace person came about, and I jumped up and apologized for sitting on his stool. He told me to stop and sit there as long as I wanted (I assume I didn't look well.) They offered to call emergency medical response; I declined.
So they had an employee walk with me the rest of my shopping trip, and then they had someone take my stuff to my car.
Find that at Wal-Mart.”
“Found everything I needed far as cake supplies I only wish we had a place like this in Pensacola Florida I had to drive from Pensacola to mobile but it was well worth the drive”
“I love this store,the employees are friendly, helpful professional and patient. I like the products and meats that they sale. They make you feel like you are a part of their culture, right at home. We appreciate you and what you have done and doing. Thank you.”
“This bakery market quickly became one of our favorite stops for fresh bread and desserts during the week. The smell alone when you walk inside tells you everything is baked fresh daily. We’ve tried several items so far including sourdough bread, muffins, cookies, and fruit pastries, and every product has been consistently excellent. Compared to packaged baked goods from regular grocery stores, the freshness and texture here are on another level completely. The staff is friendly, patient, and always willing to recommend new items to try. It’s the kind of local business that makes you want to support smaller shops more often.”
“I can never get help at the deli department. No one ever ask if I need help. Food looks good and smell good but they never ask if I need help even if I'm standing there”
“We drive from Ocean Springs MS to visit this small but well stocked grocery. It has all the ingredients we need to keep the spices, flours, and rices to make our indian dinners at home. ❤️ the fresh vegetables as some are so very hard to find.”
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“Best Dollar general on lott road!Cashiers are very friendly and helpful especially compared to the dollar general at lott and 45?I'll go a few extra miles to have this much of a difference!”