JCPenney is one of the nation's largest apparel and home furnishing retailers. Since 1902, they have provided customers with unparalleled style, quality, and value. Customers can browse a variety of kids', men's, and women's apparel, as well as footwear, jewelry, accessories, and more with free shipping and curbside pickup available. Customers can also explore the new beauty concept, JCPenney Beauty, for skincare, makeup, and beauty deals from big-name brands like Covergirl & e.l.f. and Black-owned brands through Thirteen Lune. The JCPenney Department Store in Montgomery, AL offers a wide range of national brands such as Adidas and Levi's along with their private brands Liz Claiborne, Worthington, St John's Bay, Arizona Jeans, Okie Dokie, and more. Customers have had positive experiences at JCPenney, with one customer finding a nice pair of shoes for their daughter and noting good prices and an overall good experience. Another customer praised the great service, with the associate being helpful and keeping other customers happy while assisting them. Customers have also appreciated the above-and-beyond customer service, with an associate providing information on how to get a coupon online, and another associate, Vanessa, being praised for her pleasant personality and knowledge, leading the customer to want to return and shop there again soon.
It was a great store but had a bad experience at the perfume and cologne area. The lady started helping us and then left us to help someone else and never came back. Felt like I was discriminated against. Sorry to say this but this was the way I was treated.
December 2024
Friendly and professional customer service!! Got that Military/Veteran Discount on top of those Black Friday sales!!
September 2024
Enjoy my experience at JCPenney’s went looking for shoes for my daughter. Found avery nice pair. Prices are good. They had multiple sizes colors overall good experience.
