Cell Phone Stores in Troy, AL

“I go here because of Cody. He provides the best customer service we ever received. We have been Verizon customers for about 25 years, lived in several states, and Cody is the best. We always have multiple lines with fairly complicated accounts and he always finds a way to make it all work. We love having a person help us through the process so we walk out ready to go. If you don’t like trying to figure it all out on your own or sit on the phone half a day waiting on hold to talk to someone you can’t understand, go see Cody.”

“Excellent customer service Aaliyah the store manager is the best she was patient, knowledgeable and made my experience at this location smooth. She also explained everything clearly!”

“I had such an amazing time with the lady that set up my phone the other day!! Unfortunately I don’t remember her name I think it started with a D. She was so sweet and welcoming. She mentioned about possibly writing a review about my experience, the only thing I hope this store does to make it easier for the customers is have QR codes we could scan to place a review. Other than that I would honestly come back up to this ATT to just speak with the workers their super funny and have such amazing personalities.”

“I recently switched to Cricket two days ago. I was with T-Mobile for 20 years. I had to go in today because my service was disconnected. Katy assisted me for a entire hour because of a computer glitch. I almost went to another company. Luckily Katy was able to resolve the issue. Thank you Katy so much!!! I appreciate you and your time. She had to call 3 times and 3 representatives hung up on her while she was trying to resolve my issue. This needs to be fixed immediately because it's not acceptable.”

“I had an outstanding experience with Shutara Todd, Retail Store Manager, and Tucker Mason, Mobile Expert, at T-Mobile in Troy, AL. I dropped my phone in a pool out of town and it was completely dead. I arrived about 30 minutes before closing with no working phone and a complicated situation. They handled everything.

Shutara immediately went to work and located my Spectrum Business account number online, then coordinated with Spectrum to secure the release PIN. Tucker set up my new phone in real time while we sorted out the carrier transfer. They kept everything moving despite the late hour and the fact that I had no device to authenticate with.

Shutara also installed my screen protector perfectly. She has 12 years of experience and it shows. Tucker made sure my new phone was fully operational before I left. Together they transferred not just my phone, but also my watch and iPad off Spectrum and onto T-Mobile. Start to finish, the process was smooth, fast, and clearly explained.

Their teamwork, professionalism, and care turned a stressful emergency into a complete resolution. Dedicated, knowledgeable, and kind. I’m truly grateful to have met these two. Thank you, Shutara and Tucker—what an amazing team.”

“We went 21 years dealing with EVERY satellite company out there for television and internet because it was the only thing available to us. It was a struggle and eventually we just did without internet. As an outdoor writer this meant many days spent away from home to do work. When I first heard of the possibility of Troy Cablevision coming to our area, I signed up on the waiting list and waited nearly one year. It was so worth the wait. We have a great Chanel lineup and amazing internet. We are extremely pleased with the installation, service, and the customer service we have received.”