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“This is a must for Me each and every time I'm in the city. From the food,wine and seasonings offered to the service I more than highly recommend that you stop by and take time to appreciate their fare. Tell them I sent you.”
“Publix Customer Experience – October 7, 2025, around 4 p.m.
As a mother, wife, and student, life can get hectic — so when I went grocery shopping at my local Publix on October 7th to prepare dinner for my family, I was already juggling a lot. After spending about an hour and a half shopping, I realized at checkout that I had left my wallet (with my debit card) at home.
I went to the customer service desk and spoke with a young lady named Maya, who was very polite. I explained that I lived about 20 minutes away and asked if I could leave my groceries at customer service until I returned. She agreed, and I headed home. Unfortunately, by the time I returned, it had started storming heavily. I didn’t have an umbrella, so I waited in my car until the rain lightened up.
When I went back into the store — around 4:45 to 4:50 p.m. — I told Maya I was back for my groceries. She informed me they had already been put away because I had said 20 minutes. While I understood, I was a bit shocked and disappointed, considering the storm delay was out of my control. The team lead, Chaz, walked up and casually said, “Oh, sorry,” which came across as dismissive. After spending so much time shopping, I left feeling unappreciated and undervalued as a customer.
I then requested to speak with a manager, and Michelle, the CS manager, came to assist. I explained the situation and expressed that I felt Chaz could have shown more empathy or initiative. Michelle handled the matter very professionally and immediately called for assistance to help me retrieve the items that had been restocked.
That’s when Saniya and Amariya stepped in — and they were absolutely exceptional. Within 10 minutes, they had gathered all my groceries and made sure I was taken care of. Their kindness, efficiency, and professionalism truly turned my frustrating experience around. Because of them, I was able to check out quickly, get home, cook dinner for my family, and still make it to class on time.
Huge Kudos to Saniya and Amariya — they are shining examples of what excellent customer service looks like. Their effort and attitude made me feel valued and appreciated. I sincerely hope Publix recognizes them for their outstanding service.
As for the overall experience, I would rate it 4 out of 5 stars — only because of the dismissive response from the team lead Chaz. I believe that with a bit more training in empathy and customer care, Publix can ensure every guest leaves feeling as valued as Saniya and Amariya made me feel. Thank you so much to those young ladies!!”
“This specialty grocery store is like an experiment for downtown Mobile's revitalization, particularly the St. Louis Street corridor after decades of neglect. What makes it more special is that the Greer's company is locally owned and operated.
The concept works, mainly driven by a deli and a dessert counter with coffee. The small store is probably the best market for one stop shopping and prepared take-out in the area without going to a larger, busier grocery store or restaurant. Adding to the appeal is an indoor seating area and a rooftop patio.
Some produce items can be higher than at other stores, though, but factor in the cost of traveling to other convenient and safe stores and it sort of evens out. Sometimes, a premium is necessary for convenience and comfort.”
“I just went to the new Publix and I was quite impressed. The store was clean, organized and the employees were very friendly. It reminded me of the delchamps I used to go to before wal mart put them out of business. Some of their items are a little pricey but I think overall it would probably work out the same on my grocery bill. I will be shopping with them on a regular basis if for no other reason than to show wal mart that there is a new kid on the block.”
“Very nice store with a good selection of meats and breads. Also, they're the only store in our area that carries my Coffee Mate Creme Brulee creamer! The cashiers are very friendly.”
“This market was so clean and well organized! Everyone was friendly and welcoming and the prices were very reasonable! The ingredients were fresh and well stocked. Looking forward to coming back again and again! ❤️”
“I absolutely love the meat selection. The meat coolers are always stacked so neatly and great prices! Shout out to Justin Green for being so happy to help everyone!”
“Ok yall im back,... I stopped by Rouses Market on old shell yesterday....it was a pleasant experience....the fresh smell when I hit the door was welcoming...if ever I visit a store and I can smell the meat market from the front door? its not a good sign makes me feel like the entire store is not clean. Friendly people working at this location, keep up the good work”
“Jennifer and Kyndle went above and beyond the call of duty to help me.I needed sandwiches for a last minute event and they made sure that I had everything that I needed.Cudos to these two.Thank you soooo much.”
“Hate going out of business favorite grocery store. Great prices and bogo... and app to clip coupons and get points definitely should keep them. I got 42 on one shopping trip and used it for extra things needed”
“I love this store, I do wish the prices were a little lower, but everything is fresh. The main problem I see, every time I buy a London broil, it is tough, no matter how I've tried to prepare it. Maybe whoever cuts the meat should cut it differently, cross-grain. Everything else has been good.”
“Yesterday?
After I gave plasma I went to the Piggly Wiggly for a few items. I was wanting a snack - no cornbread available. After I paid I went to the dining area to enjoy the snack & this unkempt man in a loud voice ruined it. He was one the phone talking loudly in Arabic the whole time. I don't know if he is a customer or works there yet he doesn't belong in the store - the City or State as it's not Dearborn Michigan & woman in Bama are free to be in a store. No manners. Hoping he can learn some
Previous rating?
Selection of local brands is good”
“When Greer's says they got it, they really do mean it. What the Neighborhood Market was out of during the holiday last minute shopping, the Greer's had and less expensive options. Glad they're right down the street.”
“I am never disappointed at the quality and cost of every Aldi I visit. My favorite is the Aldi on Catherine St.& Government St. I drive from Grand Bay to that Aldi.”
“Every time I check out at Aldi, I am pleasantly surprised at my total. Always less than I expect once I start grabbing random things from the freezer section. I'm also a big fan of what others apparently see as a lack of customer service. I see it as an efficient, well-oiled checkout process. If you want a hug when you're checking out, go to Publix.”
“Great supermarket with a little bit of everything. Quality products and a great selection of cheeses and deli products- Always enjoy shopping here and spend way more than I plan when I go in- Love their selection”
“If u from the hood it's a 5 outta 5 hands down ...its family owned and has been here for 20+ years... But if you're some white person from the other side of town the only thing u need to know is lock ur car and don't speak to ANYONE outside lol”
“Found everything I needed far as cake supplies I only wish we had a place like this in Pensacola Florida I had to drive from Pensacola to mobile but it was well worth the drive”
“Nice friendly service, good prices. My family absolutely love the owner. Always kind, & goes out to make His Customers happy! Highly recommend this business!?”
“My visit to the B & H store was enjoyable...very good timing for shopping, small crowd in store, variety of items to choose, and the cashier was very friendly and helpful even one of the manage chipped in and helped bagged the groceries purchased”
“When waking in the door, a nice employee greeted with a smile. He said after checking out, stop get hotdog, but also came with little bag of chips and soda. Today's National Hotdog Day. Thank You Greers And Associates!!!”
“I love this market. It always has top-quality food and good service. Wile the prices might seem a bit higher than traditional grocery stores, you are paying for premium products and you can save some $$ finding good sale items.”
“Very impolite, have no respect for the customer at all. I been back attitude has gotten better, and the cashier is smiling now, I told her she needs to smile, no matter what is going on, you smile at your customers. We appreciate you smiling and we'll be back to spend more money.”
“these stores are in a great spot every time I'm looking for a grocery store that has everything i find myself getting exactly what I need here. the people who work here are very friendly.”
8:30AM - 5:30PM
3216 Moffett Rd, Mobile
Grocery Stores
“This bakery market quickly became one of our favorite stops for fresh bread and desserts during the week. The smell alone when you walk inside tells you everything is baked fresh daily. We’ve tried several items so far including sourdough bread, muffins, cookies, and fruit pastries, and every product has been consistently excellent. Compared to packaged baked goods from regular grocery stores, the freshness and texture here are on another level completely. The staff is friendly, patient, and always willing to recommend new items to try. It’s the kind of local business that makes you want to support smaller shops more often.”
“Beautiful Experience! The lady there is so very sweet and nice. She helped me with any questions I had. She even gave me education about helpful teas and so much more! I will be a customer from now on! I highly recommend everyone to shop there.”
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“Love shopping here! I use a wheelchair and never have any problems manouvering around. And the staff are always so helpful! Even the fellow customers are happy to help!”