Icebreaker is a well-regarded store known for its attentive and friendly staff who provide excellent customer service. While the stock may be limited, employees are eager to assist customers in finding items online. The store specializes in high-quality clothing, particularly 100% merino wool products, which are praised for their comfort and durability, especially during harsh winters. Prices can be on the higher side, with sweaters starting at around $250, but many customers appreciate the quality and longevity of the items. Overall, shoppers leave satisfied with their experiences, whether purchasing in-store or online, and find the staff knowledgeable and accommodating.
The item I wanted was sold out online so Jocelyn helped me order it easily from the store. I thought it might be a hassle but it was super fast and easy.
