London Drugs is a 100% Canadian-owned business focused on local customer satisfaction across Western Canada. The stores are dedicated to providing a superior, customer-focused shopping experience. Services include passport and ID photos with a guarantee, and comprehensive TECH services for software, hardware, setup, and repairs, including as an Apple Authorized Service Provider. Customers consistently report good experiences and highlight some of the best customer service. Staff are frequently described as patient, gracious, kind, helpful, friendly, and professional, going above and beyond to assist. Specific examples include employees calmly helping with challenging passport photos for children and expertly assisting with significant electronics purchases like cameras and drones, even facilitating inter-store transfers to obtain out-of-stock items quickly. The photo lab service also demonstrates exceptional care, with staff compassionately fixing customer errors by rush-printing meaningful orders to alleviate distress. This consistent dedication and kindness make hectic errands more comfortable and less stressful for customers, embodying true customer service.
London Drugs is the best! And being welcomed by Joy.M. is the best thing that ever happens when ever I go there with her smile and greetings I feel like she is a wonderful person to represent the company. Active, and very kind too!!!!!!!
January 2026
I recently had a chance to visit the fragrance department , Helen was able to help me in finding the right fit ! She is customer friendly , deep product knowledge and willing to help !! Keep us the good work Helen!!
January 2026
Had bad experience but manager is really great. Just because of that I am greatful.
