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“Today i went in to ship back an amazon package. The service was incredible lady saved me like 30$ by helping me ask amazon for a prepaid lable. Completely took care of me and i only had to pay 2$ to print the lable. Couldnt be happier with the help from the nicest ups lady. Thanks mvp”
“Staffs are accommodating even through we just speak by phone only. And even when I walk through their old address last year. They are friendly. The persons who picks up the boxes is always friendly and polite. They updates you of their arrival time and almost accurate. Been sending boxes many times already and staffs in the Philippines are good too according to my brother. Thumbs up ? guys. Keep up the good work.”
“I always get great service here.
I wanted to apologize for being so grumpy when I dropped off my wife's Amazon return today (Dec 16 2025). She put the wrong label on the box. I didn't realize that and took it out on you guys. I'm sorry for that.”
“We recently used this company for our international move from Canada to Dubai, and the entire experience was absolutely exceptional from start to finish. ⭐️⭐️⭐️⭐️⭐️
Their team was incredibly professional, organized, and supportive throughout the whole process. Our shipment about 300 kg of personal belongings, including a lot of fragile items like glass décor, heritage dinnerware, and other sentimental pieces, was handled with care that genuinely exceeded our expectations.
Our boxes arrived earlier than we did, which already tells you how efficient they are! And the best part? They allowed us to keep our shipment stored for a few weeks until we officially settled into our new apartment in Dubai. That flexibility made a huge difference during such a stressful transition.
When we finally opened everything, every single item was in perfect condition 100/100. Not a single scratch, chip, or issue. For anyone who has ever moved fragile or valuable items overseas, you know how rare and impressive that is.
Absolutely fantastic service, smooth communication, fast delivery, and flawless handling. We couldn’t be happier and truly recommend them to anyone planning an international move. They made one of the hardest parts of relocating feel effortless. ?✨”
“Massive shoutout to Mustafa at the UPS Store — this guy is on another level. Every time I walk in, he’s friendly, quick, and absolutely locked in on helping out. Whether it’s shipping, printing, packing, or dealing with last-minute chaos, he handles everything like a pro.
He’s the type of person who makes the whole place run smoother. Always positive, always patient, and always making sure things get done right. Honestly, the store wouldn’t be the same without him.
If you’re going to the UPS Store, you’ll definitely want Mustafa helping you out —
top-tier service from a top-tier guy.”
“I have used fireball many times during tax season and they are great. Fast efficient and completely reliable. All the frontline staff on the phone are so cheerful and easy to deal with. I really appreciate fireball”
“I had an excellent experience at this UPS Store. The staff is incredibly friendly, professional, and genuinely helpful. They took the time to explain my options, handled my shipment with care, and made the whole process quick and stress-free. It’s rare to find customer service this good these days. Highly recommend this location to anyone looking for reliable service and great people!”
“Absolutely outstanding service from UPS fast, reliable, and handled my package with great care. I couldn’t be happier with the delivery experience and will definitely use them again.”
“I was here today to send a document to Ottawa after calling yesterday and getting all the information I needed.
Monire attended to me with so much professionalism and great care. She went above and beyond and I can't be more grateful for such pleasant service.
Thank you Monire, 5 stars isn't enough for how quickly you solved my problem. I will let my friends know that this should become our go-to store. Thank you!”
“I have been working with Ralph for 4 years and every pick up and drop off has been seamless. He is professional, caring, detailed, and always personable. He is always there in a pinch and I’m thankful to know him.”
“The UPS Store provided exceptional service. The staff was friendly, knowledgeable, and efficient, handling my shipping and printing needs promptly. The store was clean and well-organized, and they went above and beyond to ensure my satisfaction. Highly recommend this location for their outstanding service.”
“We've been getting our mail delivered to The UPS Store in Kensington for well over a decade. It might be two decades by now. Wow, time flies. The staff has been helpful, and it's nice knowing that your packages will stay safe rather than possibly getting stolen from your porch.”
“Before today, I was honestly planning to leave a one-star review.
Last Saturday, I came here to drop off an Amazon return. When I walked in, a female staff member was taping a box and looked very tired. As soon as I entered, she asked me in a very impatient tone what I needed. I explained that I was doing an Amazon return and assumed it would be a simple QR code scan drop-off, similar to Canada Post.
After hearing that, she rolled her eyes and impatiently told me that I needed a box. The whole interaction made me feel uncomfortable and unwelcome.
However, today completely changed my experience.
I was helped by Daver, and the difference was night and day. As soon as I walked in, he stood up and greeted me warmly. This return had multiple labels and I was a bit confused about what to do, but Daver patiently explained everything and reassured me that once I handed it to him, it would be taken care of.
I’m writing this review specifically to thank Daver for his kindness and excellent customer service. His help genuinely changed my impression of this place.”
“The best UPS in Calgary. The team are very helpful, friendly and knowledgeable.
Candice always goes several steps ahead and keep surprising everyone with the best customer service.
Thank you!”
“This place is nothing short of amazing. Please try to ignore the negative reviews. An overwhelming amount of them are blaming UPS when the delivery service and the store itself are two seperate services. The staff are always extremely helpful here, in both shipping and receiving packages.”
“Not sure what’s up will all bad reviews. My experience was amazing. I came to this shop 2 times and called in few times. Always friendly stuff with the answers to all my questions”
“I went drop a package and Maria helped me with such a nice smile and very professional, it was so easy and excellent service, if I need to send a package again I will definitely come to this location again. Congratulations for having such nice and professional employees”
“I usually come here because it’s the closest location to my home, but I’d been putting off the trip for weeks since I had several packages to return. I finally stopped by after work and walked in with an armful of returns—so many that I felt a bit embarrassed.
The staff member who helped me was incredibly patient and kind. I had to make a couple of trips back to my car, and he never once seemed rushed or annoyed. I even realized I hadn’t printed one of the return slips, but instead of asking me to come back, he took the time to help by scanning the number.
I felt such a huge sense of relief leaving with an empty car after hauling those packages around for over a month. I truly appreciated his help and great customer service.”
“Had to photocopy my documents, 8-10 pages, including passport. Read all reviews of close by print shops, Paid less than $4, took 5 minutes. I highly recommend this spot. Thank you ?”
“Trina at FedEx assisted us today. She is very professional , helpful and efficient. We are waiting for our shipment to be released and she was the one who provided us with clear information about the status of our parcel Thank you Trina”
“I came here to return a parcel to Purolator, the employee said that they typically don't do these types of returns but she took it anyway because it was a small object. She really saved me some trouble.”
“I had an excellent experience at DHL. Thanks to the outstanding support from Kibrom and Eskandria. They were professional, patient, and incredibly helpful throughout the entire process. They guided me step by step through registering and processing my package on the office PC, making everything smooth and stress-free.
What impressed me most aside from the excellent customer service was the cost. The final price was about half of what other couriers were asking, which made a huge difference. Their transparency and willingness to help me find the most reasonable option really stood out.
Interestingly, while at the DHL office, I met someone who would be travelling to my package’s destination in a few days and could have taken it for free. Since we had just met, they were understandably hesitant, but Kibrom offered me a discount to reduce the cost further. Even so, choosing DHL was absolutely the right decision because of the trust, professionalism, and excellent service provided by Kibrom and Eskandria. Highly recommended. Their customer service truly deserves five stars”
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“I had the owner package up some very fragile glass art to send to the states. She took great care in the packaging. The art arrived in perfect condition! Highly recommend this company for shipping fragile art!”