The Shoe Company is a convenient and well-organized store that offers a good selection of shoes both online and in-store. Customers appreciate the friendly and helpful staff, who often go above and beyond to assist with questions, returns, and online orders. Reena's excellent service was highlighted for making a return process stress-free and clear, while another customer praised the staff for quickly fixing a discount issue and offering an extra discount as a gesture of good service. The store's cleanliness and organized layout are also appreciated, making the shopping experience more pleasant. The store is a popular choice for kids' shoes, thanks to its hours and frequent deals, although checkout can sometimes involve a wait. Customers value the store's ability to deliver fast service, especially during online pickup and phone inquiries, where staff are described as professional and helpful. However, some reviews mention moments of less attentive service, such as staff chatting or not assisting promptly at the cash register, which can detract from the experience. Overall, The Shoe Company provides a good shopping environment with friendly staff and deals, but there are occasional lapses in service that could be improved. Customers generally find it a reliable place to buy shoes for all ages, with positive experiences outweighing the occasional inconvenience.
Reena was incredibly friendly and patient while helping me with my return. She explained everything clearly, made the process stress-free, and even helped me secure the sale price. She made sure everything worked out perfectly for me. I really appreciate her amazing service.
October 2025
Good selection online and in store. I had an online purchase delivered to the store, the shipping time was different than I was expecting but customer service quickly cleared it up. I recommend!
August 2025
Store is good place to shop with lots of options from adults to kids.
