West Elm is a popular furniture store known for its modern style and wide selection of home items. Customers appreciate the friendly staff and great customer service, both in-store and over the phone. Many reviews highlight positive experiences with sales associates who go above and beyond, helping with measurements and finding the right products. The store offers a variety of items, including rugs, kitchen ware, chairs, and markdowns, with some customers mentioning their favorite sections like the back sales area or the flea section. Customers also praise the timely delivery of furniture, such as custom couches and cozy chairs that help during important moments like exams. However, some reviews mention frustrations, such as store policies pushing for quick purchases before closing, and disappointment with management changes over time. The store's inventory includes both new and possibly floor-model items, which can sometimes lead to confusion. Overall, West Elm is seen as a place with stylish furniture, friendly staff, and a pleasant shopping experience, making it a recommended spot for those looking for modern home decor.
Do not shop here. Go to Crate and Barrel instead. The furniture looks great online but is not great quality or comfortable to sit on. If you tell the staff that you didn't like something then it will be because you are just too tall etc etc. They also do not honour pricing. What a complete waste of an afternoon.
December 2025
Agree with all the negative reviews, do not order online.
December 2025
Horrible experience, my order took 5 months delivered, broken parts, missing part, paid white gloves service but the box sitting in front of your door! Unbelievable
