Apple West Edmonton provides a mixed experience for its customers. While some staff members offer great help and recommendations, resolving technical issues efficiently, others may fall short in communication. The store's staff are generally nice and willing to help. Overall, Apple West Edmonton has its strengths in technical support, but can improve in communication and customer service. The store offers an excellent customer experience, with staff who are incredibly helpful and knowledgeable. The store is clean, well-organized, and has a welcoming and friendly atmosphere. Customers can expect prompt and friendly service, with staff demonstrating products to the best of their knowledge. The Apple Store in West Edmonton Mall is highly recommended for its excellent customer service and great selection of Apple products. Customers who need assistance can ask for Jacob, who is described as extremely helpful, kind, and patient, taking the time to answer all questions and explain things in an easy-to-understand way.
Cody was very helpful. Took a quick look and helped fix the issue where my new outgoing iMessages were sending from my email address. Very unprofessional. Took him less than 1 minute to fix it.
January 2026
Thank you so much to Samantha and Hermon for their help today– I couldn’t have asked for a smoother repair process!
December 2025
I had a great time with all the staff at your store, especially Jen; her welcoming manner and her smile were enough.
