9AM - 6PM
910 Parsons Rd SW, Edmonton“RAKHI at Edmonton City center got the best customer service I have ever seen world wide. Trust me she made me move from other networks to LUCKY ?? wow God bled her so much❤️”
“I needed to get a new phone with the bring-back program, and Wes was very helpful (and patient) with my questions. I appreciated the way everyone was treated as they came in the door. I’m glad I found this Tom Harris Telus store”
“They have great deals and awesome service. Sukriti answered all questions regarding product and set me up quickly no hassle, I got my SIM set up and there are great phone options as well. Overall excellent experience”
8AM - 8:30PM
Costco wireless kiosk, 2584 46 Ave E, Edmonton“We dealt with Alisha and she was fantastic. Great help. We called prior and because of the fantastic response we went in a hour later to purchase our new plans and phones. Highly recommend”
“Danish has a phenomenal communication skills. Even when a person's upset. He knows how to turn it all around and he has phenomenal knowledge on the on the cell phone and how to fix it He's genuinely deserves promotion and raise. I'm a tough cookie. I'm a sweetheart but I'm a tough cookie and he passed it with flying colors. God bless him.”
10AM - 8PM
2331 66 St NW #117, Edmonton“The staff at Telus in MWTC went the extra mile for me today with helping me with so many different problems. All of them were resolved perfectly. A great BIG SHOUT OUT to: Lucy and Patrick. Thanx for being so helpful, knowledgeable and friendly. I sooooo appreciate all you did for me today!”
“The gentlemen here were amazing at helping me get set up on a new phone for a reasonable price. I give them 5 stars for trying so hard to switch my info from one phone to another! Thanks Rogers/Fido.”
“A good selection of quality phone cases for a great price. They even installed my screen protector and stated it has a guarantee that they will replace it if it starts to peel. Great service!”
10AM - 7PM
9824 22 Ave NW, Edmonton“Appreciate the adept and affable staff—a delightful blend of knowledge, patience, and kindness. While there was a subtle attempt at upselling, they handled my refusal with finesse. No pressure here. Highly recommend for all your cell phone needs.”
10AM - 6PM
10730 97 St NW, Edmonton“No troubles getting what I needed or relevant info, even "hopped" the entry curb with my wheelchair to look closer without making anyone too uncomfortable”
10AM - 7PM
934 91 St SW Unit 1B, Edmonton“The 2 gentlemen that worked at this location were amazing!! I have never experienced customer service like this before. Friendly and helpful. We were in there for almost 3 hours and it really didn’t feel like it! Thank you, Taha and Hassan! Really exceptional human beings??”
10AM - 9PM
8882 170 St NW Store No 1028, Edmonton“I was pleasantly surprised by the speed, and thouroughness of my repair. they even fixed aspects i didnt mention (two gashes in the outer shell of my phone) i came for a screen repair and got more without being charged more.excellent service, polite and welcoming staff!”
10:30AM - 7PM
11646 104 Ave NW, Edmonton“I want to give a huge thank you to Neet at the Unity Square location!!! I called in the afternoon to ask a question and she invited me in and remembered me by name as I walked in. She was so patient, and helpful and she was so personable!! Hands down the best service I’ve had at Bell.”
“Im really so impressed this the source shop staff mrugesh thakar ,he was warm smiling, welcoming to me explain the plan offers, he was very busy but attending me give as my expetion varjin sim card fill my form everything it's like very fast energetic, he is make my day I want really thankful to you have this staff I will always visit this shop???????❤️”
“Parth was absolutely amazing, went the extra mile to make sure I got the best deal that worked for what I needed. My family always comes to Kingsway when we need to deal with Telus, and people like him are the reason why”
10AM - 8PM
12776 167 Ave NW, Edmonton“The Rogers team at this location is very community minded and they will get you the best deal with the best service possible. Nick was amazing and helped us on every step of the way to port 3 lines over to Rogers. Grab some amazing deals right now this holiday season!!”
10AM - 7PM
9284 34 Ave NW, Edmonton“I can say I was treated extremely well. I took five phones to find out what’s the issue they just keep breaking and I get another one finally I decided to try this place. They feasted everything estimated the cost and charged me nothing. Find that service anywhere. Btw when they changed locations they called to let me know and kept me in the loop. I find if there is no money no action these people worked to get my business but the repairs where not worth it and they agreed. I will recommend them always.”
7AM - 10PM
11541 Kingsway NW, Edmonton“Close to home and convenient. Prices are hit and miss. Some good deals. Parking lot is busy with next door strip mall. Take your time driving around the parking lot.”
“This morning I went to the Londonderry Koodo outlet, and was assisted by Victor. He was friendly, professional and set me up with my new phone. He was knowledgeable and explained things to me without making me feel like an idiot. I would absolutely go to Victor again.”
10AM - 6PM
10200 102 Ave NW Unit 284, Edmonton“Excellent customer service and much appreciated with deals that they have. Must visit this location. Great prepaid and postpaid line offers especially for newly launch Iphone 14 pro max . Checkout and have further visit.”
“I ordered a new Samsung galaxyS23 on line and picked up at this store on Oct. 13th. Unfortunately, the person who assisted me on the pick-up wasn't much interested in offering a helping hand. When I asked for help on transferring SIM card from my old phone to new phone, he didn't acknowledge nor respond. He even didn't look at me but just grabbled the phone and transferred Sim card. When I was trying to ask him a question, he was already walking away. It wasn't definitely anywhere close to the service you would expect. However, my experience was totally transformed from zero star to five star when I met these guys. For some reason, my new phone didn't pick up the data signal while calling and texting worked now problem. I tried all trouble shooting methods posted online but no luck. I ended up taking it back to this store on Oct. 23rd. These two guys, Avneet and Bharat went above and beyond trouble shooting my phone and tried more than dozens phones to test my Sim card. It turned out to be my data plan was the issue but these guys (specially Avneet) spent a couple hours in narrowing down the causes and diagnosing the issue and even used his own phone to check my Sim card. If you are disappointed with the service at this store, you have a wrong service person. Go ask Avneet and you would not be disappointed.”
“October 3rd I went in around 5 to upgrade my phone and the 2 gentlemen working at that time helped me right away. The one guy (I forgot his name if I remember I’ll come back and edit) helped me pick the perfect phone and was very informative about the different prices, etc. When transferring my data from my old phone to the new one it took a while until close even 5 mins after and they were willing to stay as long as it needed with no hesitation etc. 10/10 I’ll go back to this location again.”
“An extra special shout out to Chahat. I came in with my Grandad as he has been experiencing issues since the merger and hasn't been able to use his cell. She was patient and knowledgeable. She took her time with him which I really appreciated. She was personable and he feels much better about the switch.”
10AM - 8PM
109 Kingsway NW, Edmonton“Very friendly staff got a case for my new S23 ultra and privacy screen protector. Screen protector started to peel off a week later but will return once I'm back from work hitch. Will update review upon service.”
“Amazing customer service. Professional, friendly and knowledgeable. Both of the employees today at Telus helped me and guided me the best service as per my requirement. Would highly recommend this location. Violet was very friendly and helpful and the other staff too(sorry I don’t know the name of the other staff member). Happy and satisfied with the amazing customer experience. Keep up the good work. Thank you for helping me out.”
“Just had my phone replaced and a plan upgrade. Staff was super friendly and helpful. Helped me transfer everything from old ohone to new one. Outstanding service.”
10AM - 8PM
10309 34 Ave NW, Edmonton“Emanuel the customer service rep help me resolve all of the issues I had been having with Koodo's on line 'support'. In 15 mins he fixed all my issues that previously 4 different people on the phone over numerous hours could not. He listened to my issue, then very politely and clearly communicated next steps and wrote down any more information I needed after I left.”
10AM - 7PM
3779 17 St NW #6, Edmonton“I gave a friend a ride there to pick up his phone. They fixed his broken screen and now be can use his phone. He was very happy with their service. ⭐⭐⭐⭐⭐”
“John was amazing! I’ve been to this Telus location before and they are my go to no matter where I am in the city. The phone I wanted was special order and John got it for me within a day! His customer service was excellent, he took his time with me, saved me some money on my monthly phone plan, and was friendly! I highly recommend John if you need assistance.”