FedEx Ship Centre is generally seen as a helpful and professional location for shipping needs. Customers appreciate the friendly staff who are eager to assist with packing, entering shipping information correctly, and providing helpful advice, especially for those unfamiliar with the process. Several reviews highlight staff members who go beyond their duties, such as helping lift heavy items or locating delayed packages, demonstrating a willingness to help and care about customers' needs. The location is described as clean and friendly, making for a positive shipping experience. However, some frustrations are noted. Customers find it difficult to find the right location for their specific shipping requirements, often due to unclear information or a lack of direct communication. The automated customer service is seen as inadequate for complex questions, leading to multiple trips and wasted time. Limited availability of live chat or direct support during business hours makes it hard for some customers to get the assistance they need before visiting the store. Additionally, delivery issues, such as delays and lack of notifications, have caused disappointment, with some customers feeling that the company could improve communication and reliability. Despite these issues, positive experiences with staff, especially when they go above and beyond, highlight the overall helpful attitude of the employees. In summary, FedEx Ship Centre is a clean, professional, and friendly location with staff who are willing to assist and make shipping easier. Yet, customers suggest improvements in communication and clarity regarding location services and delivery updates to enhance the overall experience.
Delivery agent did not knock the door or call just assume that nobody is at home and place the door tag pathetic and horrible service
July 2026
I was home and I didn't get any notification about a delivery. All of the sudden I am told I have to pick it up. Such bad service from the delivery driver.
June 2026
I live in an apartment building and I always wait for them to call me to come out and pick up my packages, but they never call and I always have to go to the store to get them. This is the third time this has happened.
