London Drugs is a 100% Canadian-owned company focused on providing a superior customer-focused shopping experience across Alberta, Saskatchewan, Manitoba, and British Columbia. With 79 stores, the company employs dedicated staff to offer a wide range of services, including passport and ID photos, in-store and remote TECH Services for computer repairs and setup, and authorized repairs for various brands like HP, Lenovo, and Apple. Customers have shared positive experiences with the company's staff. Makenna was praised for her exceptional service, knowledge, and professionalism, while Antonio in the electronics department was commended for his kindness and helpful guidance. The pharmacy at London Drugs is also highly regarded, with customers noting the staff's willingness to go above and beyond without being asked. However, some customers have had negative experiences with certain staff members, who have displayed a less than hospitable attitude, particularly towards customers using coupons. In these cases, the customers felt that the staff could have handled the situations better by reviewing company policies or escalating issues to management, rather than making personal judgments or accusations. Overall, London Drugs strives to provide a customer-focused shopping experience, with dedicated staff and a range of services to meet the needs of its local communities. While the majority of customer reviews are positive, the company may benefit from ensuring consistent training and customer service standards across all its locations.
