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“Sanjh was amazing in the fitting room. She had a really nice outfit on and I bought the same one! Really comfy pieces and very stylish looking. She signed me up with the prestige membership as well and helped me save. Will definitely be back. Thank you sanjh and the staff for your help.”
“had an excellent experience at Skechers thanks to the outstanding customer service from Rahul Soni (the manager) and Harpreet. Rahul was professional, knowledgeable, and made sure everything ran smoothly, while Harpreet was incredibly friendly, patient, and helpful throughout my visit. They both took the time to understand my needs, offered great suggestions, and made the entire shopping experience easy and enjoyable. It’s rare to see such genuine care for customers—this team truly goes above and beyond. Highly recommend this Skechers location because of them!”
“This store introduced me to a brand called Vionic. I was looking for shoes for an outdoor wedding. The owner was kind and knowledgeable, showing me options. The supportive shoe has eliminated my lower back pain. I went back to purchase 2 more pair, one for work and another for walking. The quality is amazing. Definitely worth spending the extra money.”
“We recently visited Brown outlet in the Edmonton Outlet Mall near the airport, and we had the absolute pleasure of being helped by a wonderful lady named Nikoo. We only had a few questions about different brands initially, but Nikoo went above and beyond. She was incredibly knowledgeable and so kind. She took an entire hour helping us find shoes that would help with our backs and foot comfort. Thanks to her, we walked out with three pairs—two for me and one for my son. Truly outstanding service. Thank you, Nikoo!”
“If you are ever in Leduc dont think twice to stop by this location,
I was pleasently surprised with great friendly staff and great products.
Rachel really knows her stuff and actively helped me with multiple purchases including finding the right sleeping bag size online to then ship to the store.
There is a shopping atmosphere and customer service here that you dont find often.
well deserving of 5 stars, and I will be back”
“Originally, I had had the most nightmare online Customer Service experience when with a placed order on May 6, 2025.
I received no emails or anything pertaining to my order and could not track it either. I called customer service and they told me they could not fill it so they had cancelled it. She said she would send an email, which never arrived. Then she says I could re-order which I don’t get if there isn’t. Stock to Fill my original order. No other explanation was given.
Yesterday, May 17, 2025, I found the same same sneakers at the Edmonton Airport Outlets Famous Footwear store.
I spoke to the manager, Conway, about my online challenges and great disappointment with unfilled online ordering experience.
He took the time to explain what happens when you place an online order, when new stock arrives, etc. The online Rep did not explain anything, only thatI could re-order. She was sending an email saying it was Cancelled but nothing received.
I received “OLD FASHION” Customer Service, from Conway! This definitely changed my feeling about returning to shop at Famous footwear.
I highly recommend this outlet store, above others, if you want to have an
Honest Customer service experience with a Manager who LISTENS!”
“I had a great experience at DSW, thanks to Sukh. She was super helpful, knowledgeable, and made finding the perfect pair of boots easy. Excellent customer service – I'll definitely be back!”
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“Liz was very kind, professional, and extremely helpful. She guided me patiently and made the whole process much easier. Really appreciate her support. Thank you, Liz!”