261199 Crossiron Boulevard Suite 300, Rocky View County AB T4A 0J6
“I just had the most amaazing customer service experience with Chiara at Rona - Crossiron Kitchen Design department. She called me to advise that one of the items that I purchaed online was damaged. She went out of her way to call other Rona stores in Calgary to find the same 2 items. Chiara found another location in Calgary that had the two same items. She transferred the order and purchase to that store. I am a very happy customer! Way to go Chiara!!!”
285088 Frontier Road, Rocky View County AB T1X 0V9
“I would like to express my sincere gratitude to the young employee at Richelieu, Yuzhen, who helped me with my order. He was very professional, kind, and attentive, and made the whole process easy and pleasant. It’s truly appreciated when employees go the extra mile to help customers. Thank you very much for your excellent service — workers like him make a big difference!”
388 Country Hills Boulevard Northwest, Calgary AB T3K 5H2
“Thank you for your help, Sharon. Very attentive and carefully listened to my question. I got a fast and accurate advice and she has also kindly shown me where to pick up the items, even though it was out of her way. Again, thank you, Sharon.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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