“I want to compliment Emily and Brenda. They give such excellent customer service. They are friendly and knowledgeable as well as efficient. I have been coming in every week for nearly 5 years with the same order. They know just what I need and are quick to accomplish it. Today, 3/22/23 at 6:15pm, I took my weekly church bulletin order in. I always put this order in on Wednesdays because I am out of town on Thursdays and Fridays. I pick this order up on Saturdays when I return home. Our church pays approximately $600.00 per month to Office Max for these orders. When I arrived, I found a sign that says the print shop was closed at 4:00 today. (HOW WAS I TO KNOW THIS?) The woman whom I had never seen before behind the counter, who told me she was the manager, was working on an order that needed to be done. I asked her for a piece of paper. She said that they don't give free paper. I found a scrap of paper in a trash can. I wrote a note to Emily so that I could leave my order. I told Emily I would pay or this order when I picked up. When I had finished, I placed my order with the instructions on the counter behind the gate. This woman called me back and refused to accept my order without payment because "things had changed" and I must pay for the order ahead of time as I always have done. But the area was closed so I could not pay. I told her I would have to come in Saturday and wait for the order to be done. She said that would not be possible. They don't do orders while people wait. In other words, she was not helpful to me at all and actually argumentative. She could have cared less if my order was filled or not--- let alone make money for Office Max. Before I retired, I was a manager. I feel it is important that you know when your company is not being represented well.”
“I want to compliment Emily and Brenda. They give such excellent customer service. They are friendly and knowledgeable as well as efficient. I have been coming in every week for nearly 5 years with the same order. They know just what I need and are quick to accomplish it. Today, 3/22/23 at 6:15pm, I took my weekly church bulletin order in. I always put this order in on Wednesdays because I am out of town on Thursdays and Fridays. I pick this order up on Saturdays when I return home. Our church pays approximately $600.00 per month to Office Max for these orders. When I arrived, I found a sign that says the print shop was closed at 4:00 today. (HOW WAS I TO KNOW THIS?) The woman whom I had never seen before behind the counter, who told me she was the manager, was working on an order that needed to be done. I asked her for a piece of paper. She said that they don't give free paper. I found a scrap of paper in a trash can. I wrote a note to Emily so that I could leave my order. I told Emily I would pay or this order when I picked up. When I had finished, I placed my order with the instructions on the counter behind the gate. This woman called me back and refused to accept my order without payment because "things had changed" and I must pay for the order ahead of time as I always have done. But the area was closed so I could not pay. I told her I would have to come in Saturday and wait for the order to be done. She said that would not be possible. They don't do orders while people wait. In other words, she was not helpful to me at all and actually argumentative. She could have cared less if my order was filled or not--- let alone make money for Office Max. Before I retired, I was a manager. I feel it is important that you know when your company is not being represented well.”
Printing Services
Printing Services
Printing Services
“Helpful and knowledgeable people. Good inventory. My go to store for office supplies. Pointed me at my real problem with my printer. Professional and friendly.”