AutoZone Auto Parts on E Pecos in Chandler, AZ, is a well-known retailer offering a wide range of auto parts, including new and remanufactured hard parts, maintenance items, and car accessories. Many customers have praised the exceptional customer service provided by the staff, particularly David and Javier, who went above and beyond to assist a customer with a faulty battery, replacing it promptly in extreme heat. Jeremy also received positive feedback for his helpfulness in guiding a customer new to car maintenance, providing valuable tips and recommending the right tools. However, some experiences have highlighted issues with certain employees, leading to dissatisfaction. One customer expressed frustration over a lack of assistance following a prior negative interaction, feeling disrespected and ignored. Additionally, another customer reported receiving incorrect information about a part, which caused confusion. On a positive note, Chris and Mario were recognized for their preparedness and knowledge, swiftly diagnosing a customer's issue. Overall, AutoZone in Chandler is appreciated for its extensive product offerings and the dedication of many of its employees, though some customers have encountered challenges with specific staff members.
Adrian was very friendly and quick to help me assess what was wrong with my van. It was the kind of fast, attentive and friendly service anyone wants, when dealing with vehicle issues. Thanks Adrian (sorry if I spelled your name wrong)!
December 2025
Very good customer service . I went and the customer service explain very well why I need to buy the full set of tired . Not about make the sale . He explain the way what it is nesesary to be safe . And I bought the 4 tires .they help a lot very professional team I found today
December 2025
Great service some employees are young but help when asked
