PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products for pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs and hamsters. The store provides a variety of services such as dog training, pet grooming, pet boarding, and adoption, with some locations also featuring a Doggie Day Camp. Customer experiences at PetSmart vary. Some customers appreciate the clean and organized stores, often noting helpful and kind staff members. One reviewer highlighted a positive experience with an employee named Charlie, praising the store's cleanliness and organization. Another customer expressed satisfaction with affordable grooming services and the overall treatment of their pet. However, there are concerns about the care of sick animals, particularly regarding a leopard gecko that received delayed attention. Additionally, some customers reported issues with the handling of fish, leading to unfortunate outcomes. While some find it hit or miss in terms of stock availability, many ultimately leave satisfied after finding the items they need. Overall, PetSmart is recognized for its wide selection and helpful staff, despite some operational issues.
I get my dogs groomed here with Maya and she is absolutely wonderful. She does an excellent job, is friendly, accommodating, and professional. If you schedule, I would make sure it is with her!
March 2026
Best customer service any retail store has ever given. Very forgiving and understanding. Every worker loves the job and always has a genuine smile. Workers are so much help.
March 2026
Pet smart gas always been my go to cause they are always friendly and I always get what I want!
