PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products for pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs and hamsters. The store provides a variety of services such as dog training, pet grooming, pet boarding, and adoption, with some locations also featuring a Doggie Day Camp. Customer experiences at PetSmart vary. Some customers appreciate the clean and organized stores, often noting helpful and kind staff members. One reviewer highlighted a positive experience with an employee named Charlie, praising the store's cleanliness and organization. Another customer expressed satisfaction with affordable grooming services and the overall treatment of their pet. However, there are concerns about the care of sick animals, particularly regarding a leopard gecko that received delayed attention. Additionally, some customers reported issues with the handling of fish, leading to unfortunate outcomes. While some find it hit or miss in terms of stock availability, many ultimately leave satisfied after finding the items they need. Overall, PetSmart is recognized for its wide selection and helpful staff, despite some operational issues.
I needed to get my dog some shoes. I asked an employee, if she knew if someone could help me fit my dog with the shoes. The girl was so nice and tried several different shoes to make sure he had a proper fit. I wish I got her name to give her proper praise...
August 2026
Everyone is so nice and friendly. And the dr. And nurses are also very nice.
June 2026
Adopted another cat. Super friendly staff. Clean, nice folks, and they gave me a bunch of coupons to buy all new cat stuff! Great place! I've been going there since they opened like 20 years ago.
