PetSmart is a large retailer offering a wide variety of products for dogs, cats, birds, fish, reptiles, and small animals like guinea pigs and hamsters. Customers can shop online and pick up items at their local store. Select locations also provide services like dog training, pet grooming, pet boarding, and doggie day camp, as well as adoption opportunities. Many customers describe it as a five-star place with sweet, tender-hearted people who offer helpful advice on products. It is a frequent destination for families, including those with toddlers who enjoy seeing all the animals. The staff is noted for being very personable and providing great customer service, with some employees making an effort to remember repeat customers. The grooming service receives particular praise, with staff described as great and loving, giving pets treats and care during services like nail trimming. While some customers express a desire for more pets available for purchase and note that staff knowledge of the animals can vary, the store is consistently recognized as a clean place with clean animals.
Very knowledgeable about lizards, geckoes and camelions!! Gave us pamphlets and showed us the correct aquariums needed for each!! I have become a Petsmart buyer only since they are the only place that carries my cat's food.
July 2025
Came to this PetSmart specifically for Lu C. and her incredible grooming. We followed her over here after she left our local petsmart. She’s gentle, caring, and nothing but great with my doodle boy. Thank you again, Lu, for another great experience! My boy looks great, and kudos because he loves the toy!!
