Brake Masters is a trusted and reliable automotive repair shop known for its quick service and honest approach. Customers appreciate how they are often able to get in quickly and receive fair pricing without feeling pressured to buy unnecessary repairs. Staff members, especially Juan, are praised for explaining vehicle issues clearly and honestly, making it easier for customers who know little about cars. One customer highlighted that Juan was upfront about whether repairs were worthwhile, especially for an older vehicle, and emphasized that the shop is not trying to squeeze money out of customers. The team communicates well throughout the repair process and offers helpful suggestions, making customers feel confident in their service. They are also known for their friendly and efficient service, including accommodating urgent repairs while on road trips. Customers have expressed loyalty, especially to the Flagstaff location, which they describe as honest and caring. However, experiences at other locations, like Kingman, have been disappointing due to broken parts and lack of accountability. Overall, Brake Masters is recommended for honest, friendly, and efficient automotive repair, especially for those seeking trustworthy service without being upsold.
