Henry Brown Parts Department has earned a strong reputation for providing excellent customer service and a positive experience for its customers. Many reviewers highlight the helpfulness and professionalism of the staff, including salespeople and service advisors. Customers appreciate how the team listens carefully, cares about their time, and works to get the best deal, trade, and vehicle for their needs. Several reviews mention that staff members are respectful, honest, and go above and beyond to ensure customer satisfaction. The dealership is praised for a friendly and welcoming environment, whether customers are purchasing a new or used vehicle or simply getting routine maintenance like oil changes. Staff members such as Jeff Martin, Shane Terry, Kyle Kinderknecht, and Kyle Jackson are specifically mentioned for their helpfulness, patience, and willingness to assist beyond expectations. One customer shared how staff members researched and guided them through resolving a lighting issue, saving them money and time. Overall, Henry Brown Parts Department is viewed as a dealership that genuinely cares about its customers, offers excellent service, and builds trust through honesty and respect. Customers feel valued and confident in returning for future vehicle purchases and service needs, making it a reliable choice in the Gilbert, AZ area.
Joey and Shawn were great listeners thru the sales process and cared about my time and getting the best deal, trade and ultimately the right vehicle for me and my terms. Loved the experience will certainly be back for the next upgrade in a few years.
January 2023
Went in to buy a new truck. Dealt with Brandon Warwick. Great experience. I would recommend him for all.
September 2022
Top to bottom I had an amazing experience. Luz was absolutely incredible. Listened to our needs & wants, was not pushy at all, and made an effort to get to know us. She really made the process easy and enjoyable as a first time buyer myself.