Old Navy in Gilbert, AZ, is a clean and organized store offering fashion for the whole family, including women's, men's, and kids' clothing. Staff members are noted for being very helpful, friendly, and informed, often checking for additional sizes and informing customers of upcoming sales. The dressing rooms are maintained and the cashiers provide good service. While some new items can be out of certain sizes, there are often lots of good sale prices. The store also handles online returns, which sometimes become available in the sales area. For specific items like maternity clothes, selection may be limited in-store, but buying online with in-store pickup or return is a convenient option. Overall, the staff is kind and provides great customer service, making efforts to assist shoppers in finding what they need.
Went here to exchange a jean jacket I had purchased online for another size. The whole transaction was so quick & easy with no hassles. The clerk was so friendly & polite. The store was clean, organized & inviting. Old Navy never disappoints.
December 2025
Helpful counter person. Easy return of online order item.
November 2024
Very lovely lady named Valerie helped me out over the phone today with some questions I had about some pajamas for men and women. She was very patient with me and overall gave great customer service! If anyone ever has question Valerie is the girl to go to!
