Tru by Hilton Goodyear Phoenix West is a hotel that offers a clean and comfortable stay for guests. The rooms are described as clean, with fresh linens and stain-free bedding. While the rooms may be a bit small for larger families, the overall cleanliness and friendly staff make up for it. The hotel's breakfast selection is limited, with a waffle maker that was reported to be broken during one visit. However, the breakfast is generally decent, though it could be kept a little warmer. The outdoor area is particularly enjoyable, and guests appreciate the common areas in the evenings. The hotel's location is great, with easy access to the I-10 and nearby food and commercial areas. Parking, however, is reported to have an excessive fee. The staff is generally friendly and accommodating, though they may struggle with phone etiquette. The rooms include a private desk area with sliding windows that offer great views of the sunset. Overall, Tru by Hilton Goodyear Phoenix West provides a clean, comfortable, and enjoyable stay for guests, with a few minor issues that do not detract from the overall experience.
Good hotel. Trendy lobby. Decent breakfast. Clean rooms.
April 2026
Clean, mostly updated hotel with spacious rooms. Bed was too comfy and ended up missing the free complimentary breakfast. All the staff was very helpful, even moving fast to re-accomodate me when I mistakenly booked the wrong type room (through 3rd party app) on a busy weekend. Would come back again.
February 2026
I travel every other week for work and I’ve met the 2 staff Josephine and Marco. I was a few minutes late for breakfast and she waited for me to get my food before cleaning up. Marco greeted me twice in the lobby and introduced himself asking me if I needed anything. Exceptional customer service here and I’ll be back... read full comment
