Kohl's is a retail store that focuses on making shopping enjoyable and affordable. Customers appreciate the everyday savings through sales and Kohl's Cash, which helps them save money. The store offers a variety of products, including fashion, footwear, beauty items from Sephora, and home decor, catering to different styles and budgets. Many shoppers find the staff to be helpful and friendly, particularly during checkout and when returning Amazon items. Some customers have experienced frustration with missing price tags and labels, which made it difficult to find product prices. However, the overall customer service, especially at the checkout, is often highlighted as a strong point. Employees are described as knowledgeable, professional, and efficient, with several customers expressing their satisfaction with the assistance they received in opening Kohl's accounts and saving money. Kohl's also emphasizes community support through its Kohl's Cares initiative, promoting a positive environment for both customers and associates. Shoppers can conveniently shop in-store or online, making Kohl's a versatile option for all.
The customer service gal was great though, and she helped me with a coupon for a future purchase.
January 2026
It might be this particular store it seemed tired and inventory lacked organization and presentation. It was very hard to locate prices on items. They could do alot better job with this store
January 2026
I don't shop at Kohl's; I just go to that Kohl's because it has a Prime partner there where you can return your items.
